AutoNation Toyota South Austin

My experience was over all a good one. I’m excited about my new pre owned car. Customer service was good and dealer went out of his way to to get me car when I needed it. I’m excited about my new pre owned car. Customer service was good and dealer went out of his way to to get me car when I needed it. More

Joshua Petty is welcoming, thorough and timely. He added that if I had any questions or concerns while I waited, where I could find him. He added that if I had any questions or concerns while I waited, where I could find him. More

This location does take care of you. They are usually pretty good at getting in and out in a timely manner. This particular time it took longer than estimated but they did take great ca They are usually pretty good at getting in and out in a timely manner. This particular time it took longer than estimated but they did take great care of me. I would recommend this dealership and service. More

Tony Do in the service department is the best. He is attentive and professional and truly cares! He is attentive and professional and truly cares! More

Service center is one of the best in the nation. They have complimentary shuttle if needed. They have complimentary shuttle if needed. More

Had a great experience trading in our car and buying our new car! Kos and the GM were amazing working with us to make sure we stayed within our budget and got us what we need! new car! Kos and the GM were amazing working with us to make sure we stayed within our budget and got us what we need! More

Service personnel very competent and efficient. Performed the Toyota recall work as required. Long wait time, but service department was very busy. Performed the Toyota recall work as required. Long wait time, but service department was very busy. More

Great car purchase experience. Sales are friendly and willing to negotiate to get a deal Sales are friendly and willing to negotiate to get a deal More

Aroxa was amazing! She was very friendly and super helpful! I definitely recommend coming and asking for her help when buying your car! She was very friendly and super helpful! I definitely recommend coming and asking for her help when buying your car! More

We like the vehicle, but have been very concerned about some of the things that happened during the transaction and afterwards. First, my driver's license disappeared for about 2 hours despite an all call some of the things that happened during the transaction and afterwards. First, my driver's license disappeared for about 2 hours despite an all call by the manager to look for it. When it was found we had conflicting stories about the so called recovery of my license. I have a feeling that if I had not been stubborn and sat there to make sure my license was returned, I wouldn't have doubted it would have been slipped out to an illegal or possibly go into Mexico. Next, the dealer advertised a SEVEN year guaranteed warranty on the vehicle. That advertisement is not what we ended up with. The manager or assistant manager one told us that prices were fixed. We'd shopped the agencies around here and north of here. That policy is NOT the policy where we'd been shopping! Dealers were haggling! The tires supposedly passed state inspection, but since two tires blew within a week, we wonder about their so-called inspections. On top of that, I had asked the manager before we left to replace the tires. He refused and passed it off as a joke. When safety is a concern, you don't pass off things as a joke especially if it can possibly injure or kill the individual. The seller wanted a recommendation from us. Well, since she had asked in an email if I had any questions and then didn't get back to me until weeks later when I pointed out that she never answered the questions in my original email, I can not even recommend that seller or dealership. The financial lady would not allow me to list any preexisting conditions. Plus the service department had reported an incorrect existing mileage and I had to go back in and sign some other papers. The place was supposed to send us our plates. The individual at the desk that called to say they were in actually told me that they rarely are given orders to mail plates and that we'd have to beg the dealership to do what they said they would do!! We had been warned by several locals about this dealership. They were right. If there had been a no-star that's what I would have given them. More