AutoNation Toyota South Austin

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS. A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin. More

Customer service I recently bought a Certified Toyota at a dealership in San Antonio. When the car got delivered I realized the the interior light was not working. C I recently bought a Certified Toyota at a dealership in San Antonio. When the car got delivered I realized the the interior light was not working. Closer inspection showed that the bulb was missing. So I had three choices 1] Return to San Antonio 2] Buy a bulb myself and replace 3] Visit this dealership and explain the problem. When I got to the dealership I initially talked to service person Mark Annabelli. He checked with another service person and they said they could not do anything. I asked Mark if you could ask a supervisor or manage if they could do anything. He then happily approached the service manager Keith Hennessy and explained the situation. After explaining they couldn't really do anything, he then reconsidered and told Mark to just take care of giving me a replacement bulb to install. My experience does not seem like so much of a big deal but these days customer centric service is not really a common thing. I would just like to say thanks to Mark and Keith for providing great customer service when they actually did not have to do anything. They did their dealership and Toyota right by acting in this way. Regards, Oscar More

Min 3 hour wait with appointment! Add extra charges Every time I take my truck in for my warranty services it takes them a minimum of three hours and that is with an appointment. This time they flat out Every time I take my truck in for my warranty services it takes them a minimum of three hours and that is with an appointment. This time they flat out ripped me off. When I dropped my truck off for a balance, rotate and alignment, I had pressure washed the tires the day before because it had been sunk in the mud, I told tony from the service department that if the tires needed further cleaning that I would do it myself. But instead they had or of their service guys clean them and charged me 400 dollars. Absolute con job More

Horrible sale manager will make you hate the place and never I got good experience in this shop 3 years ago. But 2 days ago when I was trying to buy new car, they were my 1st choice in mind, but as I assume many I got good experience in this shop 3 years ago. But 2 days ago when I was trying to buy new car, they were my 1st choice in mind, but as I assume many shops are also good enough, I did my part and called all other stores including autonation before go personally to autonation first based on previous good experience. After look at the car, test it, check all features, now time for negotiation the price and as I know the minimum price around, I was targeting reach to same deal or little above it. I put down my price and waited for the sales manager to start the negotiation. But the big shock was waiting for me. I never imagine there are sales manager that could make you hate the place more than the one I met. The guy told me, are you free today?.... my time is valuable, I don't want to waste it.... when I mentioned the price in mind and already get offer for it, he told me in sarcastic way “if I give you my money, can you get me such car with this price”. I felt really down, but why you say that to me. the negotiation part was within 5 min, I am the customer ready to make a deal, I am your customer who did a deal with you 3 years ago and I didn't think twice to come to you first, why speak in bad way, bad body language!! After all negative talk from his side and I am fully calm try to understand what is going on and pop up my price to the price already offered to me (Note the price in mind was just $1000 below the existing price), in the middle of his negative talk and before I reply: the guy shake hands and turn around and left me in the middle of the store shocked. The guy has no idea about good customer service or sales, no idea about be nice person and respect customer, no idea about negotiation the price with old customer that you need at least to maintain. I am not frustrated because no deal, or he didn't accept my offer; I am frustrated because he insult me and make it impossible to stop by again. On the opposite side, all other Toyota and other car dealers shops are still contacted me and all of them saying we need your business with full respect. I don't recommend Autonation because of this sale manager there (one of them, I don't judge all) is really horrible and will show you no respect with his wards and body language. More

Ripped Off and Cheated I went to dealership to purchase a vehicle after researching the website. Every vehicle that I was interested in was suddenly unavailable however; the I went to dealership to purchase a vehicle after researching the website. Every vehicle that I was interested in was suddenly unavailable however; there were a few that were available however; they cost about $5,000.00 more than I vehicles I was interested in. So the up-selling begins... I purchased a Certified Pre-Owned Vehicle, that was anything but a CPO. I had issues right from the start. The dealership was not willing to work with me regarding my options. Needless to say I took my business else where. Sales Manager David Valdez, is very rude and unprofessional. He uses high pressure sells techniques and does not listen to the needs of the customer. He only cares about the sell vehicles and not the customer. Luis Castillaja is only interested in making the highest profit for the company no matter the cost the consumer. Up sell, up sell, Up sell. Toyotas are great however; this dealership is the worst. Be careful. More

Price Gouging Houston Customers I have to say, I am terribly disappointed....my family and I just left Houston because we are unable to get to our home due to the flood. We borrowed I have to say, I am terribly disappointed....my family and I just left Houston because we are unable to get to our home due to the flood. We borrowed a friends truck to get here and need to return it at some point. We came in, checkbook in hand, ready to buy only to be told that all prices were non-negotiable. The reason? Because people from Houston would need vehicles and they would actually be raising their prices..... With all the water and all the problems, I cannot wait to get back to Houston where people are taking care of people and not looking out solely for their own interests! More

Great Service I called in to set up an appointment to service my truck. The service advisor scheduled something for me within the week. My vehicle was ready when I I called in to set up an appointment to service my truck. The service advisor scheduled something for me within the week. My vehicle was ready when I came by the service center. More

Repairs/Service Had service for my compact car completed at this location. Service was quick. Ashley went above and beyond to help me out on repairs for my vehicle. Had service for my compact car completed at this location. Service was quick. Ashley went above and beyond to help me out on repairs for my vehicle. More

Above and Beyond Service On a huge, expensive repair needed two months after another dealership sold me my used car, these folks saved me money and time at every turn, helpin On a huge, expensive repair needed two months after another dealership sold me my used car, these folks saved me money and time at every turn, helping me solve what would have been an insurmountable repair, financially speaking. And though I didn't buy the car from them, they comped the oil change I also needed! They were friendly, knowledgeable and acted as my advocate through a tough process. More

Terrible/ Lying Staff!!! About 6 months ago I was looking into getting my first vehicle on my own, I went to AutoNation after doing some research and seeing good reviews on th About 6 months ago I was looking into getting my first vehicle on my own, I went to AutoNation after doing some research and seeing good reviews on this dealership. I found a vehicle that I liked on their website and went in for a viewing. The vehicle that was listed online was a 2007 Toyota Highlander Hybrid Limited after viewing and test driving the vehicle I decided I liked it and would apply, by this time it was already late so they allowed me to take the vehicle for the night. I came back the next day to find out that their finance department had lost my application and any other information I had provided them. I spent about 6 hours that day in the lobby waiting for them to finish my paper work every time I would ask how much longer the would say "only a few minutes". When it came to the end of the day my paper work was finally finished and I was ready to sign and leave since I had spent the whole day waiting! A few weeks later I was made aware that my vehicle was not a limited vehicle, it did not have grey leather interior, a sun roof, or any of the other features a Limited edition vehicle would have. At the time of purchasing I assumed that the dealership knew what they were talking about. I am paying for a limited vehicle! I have the paper work that they First gave me on the vehicle with the VIN number being the same but the description stating limited. When I realized this I had already Had the vehicle about 2 months I went back and brought it to the finance departments attention. I spoke to Darren about the situation and he said he would pass the information on to the Manager and would give me a call when he had any information. I never got a call so I decided to go to the dealership just to be told the manager had been on vacation, I then left and still got no response weeks after. To this day I still have not been contacted. I am paying WAY to much for this vehicle. I went back to the same dealership to get the sell/trade in value and was told They could only give me $6,000 when 6 months ago I purchased for a little under $12,000 (still in great condition with hardly any miles from the purchase date). They did put the correct discription of the vehicle on the contract, but advertisement and information was false from the beginning!! More