AutoNation Toyota South Austin

Poor Service Dept I brought my land cruiser to the service department for the 120k service that was a $1500 job. It was a simple service job that involved mostly fluid I brought my land cruiser to the service department for the 120k service that was a $1500 job. It was a simple service job that involved mostly fluid swaps and a spark plug change. I was promised to have it done in 1 day. When I went to pick it up, they were unable to complete the job. I gave them the chance to make it right and brought it back and was out my vehicle for another full day. Upon my return the second day, I had to wait for a full hour because they couldn't even find my keys or paperwork. Come to find out, the truck was parked all day and nobody touched it, despite me making an appointment and being assured it would be done. In addition, the service advisor ignored all my calls/messages during the day and hung up on my the one time he actually answered the phone. Since I already paid for the work in full, I was forced to bring the vehicle back a 3rd time where they gave me a free detail for the trouble. They were able to complete the work and all seemed well until I picked it up and saw their detailer tore my weather stripping. After a lengthy conversation with Keith, the service manager, i was promised they'd replace the part for free and he'd call me to schedule the install. That was 3 months ago and I've yet to hear anything. I've since moved all my business to Charles Maund toyota. Charles Maund has very friendly, and more importantly, competent service people. More

great expierence My journey to first time buy at the S Austin dealership began a month before my purchase..Laura Deen sought out my Tacoma and it was perfect when I My journey to first time buy at the S Austin dealership began a month before my purchase..Laura Deen sought out my Tacoma and it was perfect when I first saw it...just as I asked...the deal was fair and she paid attention to every detail...she was concerened right to the time we pulled out...never dealt with a female sales associate....but she was right on....followup...calls emails...texts.....was second to none....the final part with finance was exceptional with Rachel. ...she and Laura do a great tag team....the delivery area was neat where your vehicle awaits you like its coming off the show room floor fully based up and shining. The floor was so clean I actually crawled under the entire truck to look things over ....only negative I had was that the deliver team needs to go over all the bells and whistles...I would come back to this dealership for sure More

I drove in from South Texas (2.5 hrs) after talking several times to sales reps and a sales manager about a 2 year old SUV advertised in an autotrader ad and craigslist. The AutoNation website also ha several times to sales reps and a sales manager about a 2 year old SUV advertised in an autotrader ad and craigslist. The AutoNation website also had this same car advertised with many pictures depicting this suv as great condition, leather interior, etc. Both the rep and the sales manager agreed to come off the listed price $500, and also verified it had leather, exact mileage, etc. When it came down to it, the vehicle was not even there but being loaned out to an individual, so I could not come see it that day. Took off the afternoon today, got my husband to take several hours off to drive me there only to find that this vehicle had a dent in the bumper and no leather anywhere. Both the rep and the sales manager were off today, even though I told them yesterday I would be there today. False advertisement and a sales staff of snakes. These guys give used car salesmen the reputation they deserve. More

This was the least stressful car purchasing experience I've ever had. Nicholas Franco understood all of my needs and wants, and helped me decide on the best option within my budget. Nicholas was very know I've ever had. Nicholas Franco understood all of my needs and wants, and helped me decide on the best option within my budget. Nicholas was very knowledgeable about their cars (and all cars in general) which helped me narrow down my options, without trying to "sell" me on anything. But most of all, he walked me through the process and made it comfortable every step of the way. He was a great guy to work with. Nick Drake, Finance Manager, also made the entire financial process very easy for me. He provided me with a lot of information, and made it simple and to the point - very much appreciated. All in all, I would definitely recommend AutoNation Toyota Scion South Austin! More

We were greeted by a most gracious sales representative upon arrival at the dealership. Al Talib was professional, honest and NOT the typical pushy car sales person. We couldn't believe his demeanor. We upon arrival at the dealership. Al Talib was professional, honest and NOT the typical pushy car sales person. We couldn't believe his demeanor. We truly appreciate his personality, his sales skills. I admit, we were dreading the whole buying-a-car process. We are so glad that Al was whom greeted us when we arrived. He treated us like he knew us and was genuinely sincere the entire time and even after we bought my car. He was fantastic!!! I have mentioned my experience with my co-workers and friends and have recommended Al for their future car buying. More

Worked quickly and effectively to beat the price from another dealership. Very professional. The team went over my car completely with me. The whole process was great. another dealership. Very professional. The team went over my car completely with me. The whole process was great. More

I purchased a Tundra truck at autonation and had a great experience the salesperson John Cardone was very helpful and got us the deal that we wanted, the other gentleman Christian that we also had the pleas experience the salesperson John Cardone was very helpful and got us the deal that we wanted, the other gentleman Christian that we also had the pleasure to work with got us the interest rate that we wanted. They even beat our credit union rate. We love our new truck and are very satisfied with our purchase everyone there has been very nice and helpful. We shopped around at round rock toyota, Charles Maund (not 1 salesperson came out to greet us after 20 min waiting we left), and Red Mccombs in san antonio. No one could beat the deal that AutoNation Toyota gave us More

When I pulled up to the sales office, I was greeted by Mr. Barlowe. From that point forward we both treated each other with respect and hit it off as a salesperson/consumer. They had the truck I wanted an Mr. Barlowe. From that point forward we both treated each other with respect and hit it off as a salesperson/consumer. They had the truck I wanted and it was a matter of pricing from then on. I had in my mind the price I was prepared to give and he beat that. I can't say enough about Ray Barlowe. The remainder of the stay led to some consternation. The Finance Manager did not provide reasoning, why he put me on a finance schedule when I was paying cash or that he did schedule my truck for the first scheduled service. He did offer a litany of insurance with regard to the vehicle. Coverage for this and coverage for that. All in addition to the Toyota warranty. For cash in addition to. I will recommend Ray Barlowe/Sales Person, but not the Finance Manager. More

The best car buying experience ever. Great follow up and quick response from Alex Lomeli. We agreed on a price over the phone.Alex was very helpful through the process. Korey in finance was also very friend quick response from Alex Lomeli. We agreed on a price over the phone.Alex was very helpful through the process. Korey in finance was also very friendly and understood our needs well. 0% finance for 60 months was a big attraction as well. Helped tie some looses ends as well. More

John was very honest and straightforward. He was extremely efficient and easy to get in touch with. (Returned text messages and calls quickly even when he wasn't at work). I am very happy with my ne extremely efficient and easy to get in touch with. (Returned text messages and calls quickly even when he wasn't at work). I am very happy with my new Prius c. More