AutoNation Toyota South Austin

It was a very awful experience at first. we arrived on Saturday at 10am to check out some cars. After driving a few cars, we made our selection, and this was the moment the trouble began. we we arrived on Saturday at 10am to check out some cars. After driving a few cars, we made our selection, and this was the moment the trouble began. we finished checking the cars around 1pm and move to the financial part to get the process began. We were waiting for almost 5 hours because they were busy. but there so many discrepancies and miscommunication. I inform the car salesperson that i am only interested in working with RFBCU, unknown to me that the financial specialist has ran my credit 5 times. secondly, i inform the car salesperson to inform the financial specialist i am interested to stay within a specific car payment and still that was not communicated to the financial specialist. SO due to the miscommunication, by the time they will submit my information to RFBCU, they have closed!! so we had to return on Monday. Okay fine, on Monday- i can only come after work- around 5- My thought was to sign the papers, pick up my car- you will think?!! NOPE WRONG. While signing the document in a NEW financial specialist office because the one Working on our folder ON FRIDAY- HAD quit- i realize the information i was signing was wrong. HOW?!! because the ex-financial specialist DIDNT communicate the information to the NEW FINANCIAL SPECIALIST. Guess what?!! my information had to be redone ALL over again and need to be SUBMITTED back to RFBCU but by that time, RFBCU have closed AGAIN! I informed them i won’t be back again on Wednesday. NOPE NOPE. so, they had to bring the car to me on Wednesday. That is why i give them 3 stars. More

Excellent customer service… Best auto buying experience I had. Susana, Daniel and David Martinez are awesome had. Susana, Daniel and David Martinez are awesome More

Good service, great customer service and reslly fast. They took really god care of my toyota tacoma. They took really god care of my toyota tacoma. More

Dealership was great. .service department needs work. Why make a reservation (every time I take my car in for servicing) when it’s going to be a minimum of a 2 hour wait ev .service department needs work. Why make a reservation (every time I take my car in for servicing) when it’s going to be a minimum of a 2 hour wait even for a simple oil change?!?!. Change your plan and the way you take in customers. More

I have been going to Toyota South Austin location for over 20 years after getting my first Avalon. This service location is tops! Thank you Jared for being a great rep! Keith Hennessy is beyond an amazin over 20 years after getting my first Avalon. This service location is tops! Thank you Jared for being a great rep! Keith Hennessy is beyond an amazing assest to this company!!! I have ALWAYS been treated so special and so fair. You can Truly trust this location to always do their best! Thank you! More

I drive an hour each way to bring my car to this dealership for anything I might need because they are exceptional! I now bro g my daughters truck as well. dealership for anything I might need because they are exceptional! I now bro g my daughters truck as well. More

As always very professional and the inspection was finished in the time allotted by Erice. finished in the time allotted by Erice. More

I cannot recommend this service department. The representative (EpI) failed to introduce himself and then spoke very rudely to me because I mistook him for my regular representative (Art). He i The representative (EpI) failed to introduce himself and then spoke very rudely to me because I mistook him for my regular representative (Art). He is of similar height and build as the man I have dealt with twice over the past two years and he was wearing a face mask. He told me I needed approximately $300 of maintenance. When I questioned him, because my car is still under warranty, he told me they had done my 25,000-mile service at 19,000 miles and I would need to pay from now on. He was quite short about it. When I asked why they did that and what was included, he told me to look at my service agreement. My hubcaps, which were on the car when I bought it, were rattling. I had discussed this with Art previously. He said they would need to check with upper management but could probably replace them. Epi told me they weren't responsible and repeatedly said they could not be sure where I got them (I bought a program car, FROM THEM, with less that than 3,000 miles). The service manager (Greg) said he would check into it and either he or Epi would call me with resolution. They never called, just texted to say car was done. When I arrived, the hubcaps were in a box in the back of the car. When I asked why he said, "We don't know where you got them." They rotated the tires, checked the belts, and topped off the fluids. My car needed no additional service. More

I went and got before my appointment and they weren't able to complete the job. Offered to do it next day with no charge. able to complete the job. Offered to do it next day with no charge. More

great service been coming here for many years. like dealing with dealer rather than separate service. this is my 2nd. TUNDRA, Like working with the staff... like dealing with dealer rather than separate service. this is my 2nd. TUNDRA, Like working with the staff... More