AutoNation Toyota South Austin

I'll write 15 words about how fortunate this Service Center is to have Jared on their team. He is a pleasure to work with, always on time, always professional and I trust him to take care of my car and Center is to have Jared on their team. He is a pleasure to work with, always on time, always professional and I trust him to take care of my car and to be straight with me about what I need now and what can wait. More

The communications from the dealer concerning the status of the vehicle delivery was inconsistent. Specifically, I had to reach out to the sales agent on my own to get updates. More than once I requested an of the vehicle delivery was inconsistent. Specifically, I had to reach out to the sales agent on my own to get updates. More than once I requested an update and got no response back requiring a follow-up to the initial request for an update. Not very professional or customer friendly care. It was also apparent that the communications between the factory and the dealer is not very accurate because I as the buyer received updates that were in conflict with prior progress status provided. In one case I was told via text message the vehicle was received at the dealership only to find out later that it was received at the port. Some of this I suspect is due to the supply chain issues associated with post pandemic environment and Toyota's internal delivery status system. I also felt as a customer that the sales agent was not fully engaged in looking out for my needs as a customer. Honestly if it were not for my positive past experience with Toyota products and the fact that in the current environment it is difficult to find new vehicles, I would have seriously walked and purchased from a competing dealer or manufacturer. More

I have purchased 4 vehicles from AutoNation South and had them serviced there every 5K miles. Both the sales and service are excellent and that is the reason I keep going back. them serviced there every 5K miles. Both the sales and service are excellent and that is the reason I keep going back. More

The service was on time. The car, a Venza 2021, got an update but the menus on the display were not reset to what it was before service. I would have appreciated to be inform The car, a Venza 2021, got an update but the menus on the display were not reset to what it was before service. I would have appreciated to be informed or asked my preference for the menus on the display. Now, I have to call for another appointment to set up the car's menus. More

Worked with AutoNation Toyota South Austin, and its predecessors, since 2004. Purchased three cars there, the last two because service has always been the best. predecessors, since 2004. Purchased three cars there, the last two because service has always been the best. More

Always receive the best service of customer service. Jared Jones is a great service advisor. The personal service (and free coffee) will keep me coming back. Jared Jones is a great service advisor. The personal service (and free coffee) will keep me coming back. More

Nate did a great job helping us find exactly the used car we were looking for and the process was smooth. No complaints there. After that, I waited almost two hours for "financing" although I was paying c we were looking for and the process was smooth. No complaints there. After that, I waited almost two hours for "financing" although I was paying cash and over an hour the next day when I came to pick up my vehicle. There was touch up paint that had been promised but not touched up. Finding the car was great - customer service on the back end was not so great. More

Did not fix the problem with my car. Cost was very high. Communication was not good. Cost was very high. Communication was not good. More

Jared Jones always takes care of me and my vehicle. He will give you the options, including a summary of items that maybe you deferred from another visit. The choice is then yours to make. He will give you the options, including a summary of items that maybe you deferred from another visit. The choice is then yours to make. More

They got me in and out in about an hour. Always great service. Thank you. Always great service. Thank you. More