AutoNation Toyota South Austin

I had an 8 am apt because my 3-year-old car no longer wanted to start. I was receiving 12V battery low error messages. I arrived at 8 am and my advisor asked if I would be dropping it off or staying. I e wanted to start. I was receiving 12V battery low error messages. I arrived at 8 am and my advisor asked if I would be dropping it off or staying. I explained that I needed to know the ETA of the fix so I could make arrangements for a ride to work if it was going to be a while. I sat in the service area for FOUR HOURS, with no word about what was wrong with my vehicle. People were arriving after me and leaving with completed service. I went to find my advisor and he was not in my office, so I called the service line to get the status of my vehicle and the representative asked me who my advisor was and if I was waiting in the service area. I said yes, and she told me I could go find my advisor and ask him for status. I was so frustrated at the lack of service and communication that I ended the call and stood outside my advisor's office for an update. I am fairly certain he forgot about me. He went back to get an update and told me there were only four Master Technicians there that day and that is who would need to see my car because of the electrical issues. He said he asked them to bump my car to the next in line. I wanted an additional hour and at 1 pm he let me know that my battery was testing good and then bad, so there was a short and it would need to be replaced (which I had already planned on). He said he would get all of my services done within 45 mins and would give me a discount for waiting. He was true to his word and it only took 45 mins but I am just extremely disappointed in the wait and the lack of communication. It took an hour to diagnose and 45 minutes to fix, so I could have been out of there before 10 am. Instead, I burned 6 hours of my vacation time at work because I did not get out of there until 2:15 pm and did not make it to work until 3 pm. If I had known this would happen, I could have arranged a ride to work. Also, it just baffles me that Toyota offers neither a shuttle nor a loaner vehicle - the service room was packed and there was nowhere to sit. People were having to sit outside in 100-degree heat. I have had three Priuses, two bought brand-new, one used. My current one I purchased from this dealership, but I am done. Their service used to be amazing, but as with everyone else post-pandemic, it has gone downhill. My next car will be something else. I cannot go through that again. I will be taking my car to San Marcos or elsewhere to be serviced. I also want to add that I usually get stellar service from Jared. He is always friendly, fair, and informative. My appointment was originally at 12:15 and then it was bumped to 8 am due to the serious nature of the issue, so maybe something happened with the scheduling to where he forgot I was there. More

After many unsuccessful attempts, Tony was the one who was finally able to get Android Auto hooked up on my year-old vehicle. It took him a while, but he kept trying and finally solved the difficult puzz was finally able to get Android Auto hooked up on my year-old vehicle. It took him a while, but he kept trying and finally solved the difficult puzzle. I now finally have Waze on my screen rather than an annoying error message. Thank you, Tony (new guy from Wisconsin that used to work for Subaru). More

As usual, when I checked in for scheduled oil/filter change I was told the wait would be 1.5 hours (why schedule an appointment if wait is that long?) and I ended up waiting for over 2 hours. This is a change I was told the wait would be 1.5 hours (why schedule an appointment if wait is that long?) and I ended up waiting for over 2 hours. This is always a problem at this dealership. More

As always, excellent service! Thanks Erik G. for letting me know the wait time. I always recommend this location to my friends. Thanks Erik G. for letting me know the wait time. I always recommend this location to my friends. More

They explained as they working so you have no surprises ,on what you owe thanks ,on what you owe thanks More

Justin was very helpful and friendly. He kept me updated on the progress of my vehicle. He really went above and beyond. He kept me updated on the progress of my vehicle. He really went above and beyond. More

The service center was packed but they did a great job getting people in and out. All around good service. They did, however, forget to check my windshield wipers as part of the inspection list. No biggie getting people in and out. All around good service. They did, however, forget to check my windshield wipers as part of the inspection list. No biggie. More

I think the customer service could of been better and the delivery of the vehicle could of been better. No explanation of the vehicle functions and at delivery they were only talking to my husband very rude delivery of the vehicle could of been better. No explanation of the vehicle functions and at delivery they were only talking to my husband very rude More

Aaron Bouget was very knowledgeable and explained the Toyota Service Plan that covers my vehicle. He explained the details to help me with planning my future service visits before my coverage expires. Toyota Service Plan that covers my vehicle. He explained the details to help me with planning my future service visits before my coverage expires. Excellent customer service! More

Earnest…was prompt, very knowledgeable, responsive and informative at all times concerning logistics and delays. Earnest is a Valuable Asset to your organization. He’s very deserving of (2) UT vs Alabama informative at all times concerning logistics and delays. Earnest is a Valuable Asset to your organization. He’s very deserving of (2) UT vs Alabama football tickets for a father and son outing. He can be reached at The AutoNation Body Shop. More