AutoNation Toyota South Austin

Service was good. Made an appointment but when arrived was told 3.5 to 4 hour wait which kind of negates the point of an appointment. Made an appointment but when arrived was told 3.5 to 4 hour wait which kind of negates the point of an appointment. More

Highly recommended - Sales rep, John Cuellar was very friendly, knowledgeable, and professional. Stayed with me from first contact until I drove off. He has checked on me and the car after the fact. friendly, knowledgeable, and professional. Stayed with me from first contact until I drove off. He has checked on me and the car after the fact. More

I have found everyone at the desk shop is so friendly and willing to help. Very professional. They made me feel so comfortable. From the sales person to the service department. willing to help. Very professional. They made me feel so comfortable. From the sales person to the service department. More

Long waits and it’s better if you drop off your car. Should work on their customer interaction too. Should work on their customer interaction too. More

Took too long to get vehicle evaluated. ..waiting on part now...will write an additional review if or when the part comes in. ..waiting on part now...will write an additional review if or when the part comes in. More

When I was called about my vehicle the guy told me my head casket was blown after other work was already done. He said it wasn’t worth it to continue the work on the car and that if I wanted it fixed it head casket was blown after other work was already done. He said it wasn’t worth it to continue the work on the car and that if I wanted it fixed it would be another 4 to 5 thousand. After debating on what to do I decided to pick up vehicle for second opinion. He didn’t recommend me driving because he said it was smoking. I was charged more than what I was told because they “had” to put another part in. I was never asked if that was okay. When we got there they pulled car around lifted hood, no smoking but a huge fire ant pile swarming underneath my hood (now ants are in my car). Car wouldn’t stay on. The battery under my hood was full of leaking acid and not the same one it went in with, which I had just bought a few months prior. Very disappointed. It’s obvious the guys I was working with were not honest. The story changed very quickly maybe because I took someone with me asking questions. The reason I gave a 2 was because another worker came in and started asking questions and giving a different story and was explaining what things should have been done. So not all are bad but I would not trust my car there again unless the last guy was the one overseeing it. We had to leave car there to buy a new battery and once new battery on the car was working just fine. There was no further repair needed. The car didn’t smoke with me at all. So I was able to keep the 4 to 5,000 quote in my pocket but now dealing with fire ants in my car. More

Jared is the best service provider any customer can hope for! He always takes care of me and I appreciate it so much, even when it's just a simple oil change. for! He always takes care of me and I appreciate it so much, even when it's just a simple oil change. More

Kieth in service Dept is working on resolving the matter regarding my 2000 4-runner for this I am grateful Thank you Respectfully, Debra regarding my 2000 4-runner for this I am grateful Thank you Respectfully, Debra More

Just got my Toyota Highlander in April from Carmax and thought I would take it to Auto Nation fir oil change. So here goes: Great service provided by Tony. Very personable guy and he apologized for the w thought I would take it to Auto Nation fir oil change. So here goes: Great service provided by Tony. Very personable guy and he apologized for the wait which was considerable. I really don’t like how enormous your place is. Just too big. Took me forever to even find out where in the world to go within the compound. Also, just for an oil change was almost $100.00. That’s ridiculous. Won’t be coming back. More

The service was faster than I expected and the folks working there were friendly too. working there were friendly too. More