AutoNation Toyota South Austin
Austin, TX
Filter Reviews by Keyword
By Type
Showing 1,660 reviews
I have been going to Auto Nation at 4800 SI-35 in Austin, TX since I bought my Toyota Camry in 2014 and have always had terrific service. Jared Jones has been my service representative for almost the whole TX since I bought my Toyota Camry in 2014 and have always had terrific service. Jared Jones has been my service representative for almost the whole time. He always keeps my Camry in good working condition. Thanks so much. More
Selection, professional, assistance in helping me select the best vehicle for my needs. I am recommending friends and family to Toyota Nation. the best vehicle for my needs. I am recommending friends and family to Toyota Nation. More
Several days ago, I scheduled 9:15AM service appointment on May 21st to repair a tire pressure monitoring system problem and also change engine oil. A tire pressure monitoring warning light on my RAV4 was a on May 21st to repair a tire pressure monitoring system problem and also change engine oil. A tire pressure monitoring warning light on my RAV4 was always on even when all 5 tires had sufficient pressure. I arrived at 9:00AM and talked with my service advisor for the warning light problem and told him I would wait at the waiting room. About an hour later, he told me he needed to leave office and another advisor would take over. Around 11:30AM I saw my RAV4 parked outside and I thought it was ready to be picked up. I asked the advisor who covered for my advisor. He said he would go check. After he came back, I was told it would take about one more hour. I thought probably the warning light issue was fixed and it just waited for oil change. Actually I was wrong. Around 1:30PM I was told that they just completed the diagnosis and hadn’t started the repair job. 3 sensors were diagnosed as bad sensors that needed to be replaced. He also recommended to repair several other unrelated things I didn’t request. I told him I just needed fix the tire pressure warning light issue and oil change today. Finally after waiting for more than 6 hours for replacing 4 sensors and oil change, I picked up my vehicle at 3:30PM. I didn’t expect to take so much time just for two jobs which are not complicated. It seemed that all the people who came in around the same time in the waiting room left even before my repair job started. I went to the service department regularly for maintenance and repair job before the pandemic and liked it. I am really disappointed this time. More