AutoNation Toyota South Austin

I was very happy with the car buying experience at Autonation Toyota in South Austin. They made my car purchase easy and I really appreciate that. Specifically I'd like to recommend Ed Fernandez, he w Autonation Toyota in South Austin. They made my car purchase easy and I really appreciate that. Specifically I'd like to recommend Ed Fernandez, he went far and beyond to get me the best deal possible. I will definitely come back. More

They did exactly what they said they would do, as far as communicating. Also sent clear photos of problems. Best of all, Epi washed my car before it was returned to me. communicating. Also sent clear photos of problems. Best of all, Epi washed my car before it was returned to me. More

AutoNation is always on time with their appointments and all the staff is very friendly and helpful. They always keep me updated on the status of my vehicle and they let me know if they are running behind s all the staff is very friendly and helpful. They always keep me updated on the status of my vehicle and they let me know if they are running behind schedule. Once they even gave me a loaner vehicle when they had to keep my truck overnight. More

4 hours for a scheduled oil change is NOT acceptable. I asked why the long wait when I made an appointment and was told the oil and filter had to be picked up. Why? I made an appointment (just to reitera I asked why the long wait when I made an appointment and was told the oil and filter had to be picked up. Why? I made an appointment (just to reiterate), so everything should have been on site. Unfortunately, I financed an "oil change package" into my car purchase with them last year so I'm stuck for 8 more 4-hour-long oil changes. Not happy about that... More

Great service and service writer. Vehicle was ready when promised. Had no problems with vehicle when I left the service department. Vehicle was ready when promised. Had no problems with vehicle when I left the service department. More

I submitted all my information and then drove two hours to get turned down, this is the worst dealership I've been to please do not go to Collin the sales rep too young to get the job done. to get turned down, this is the worst dealership I've been to please do not go to Collin the sales rep too young to get the job done. More

Their price is better but customer service is very low compare to other Toyota dealers. They are concern about selling but not customer friendly. Low level of expertise to help out with the set up of your compare to other Toyota dealers. They are concern about selling but not customer friendly. Low level of expertise to help out with the set up of your new car system . More

Excellent experience purchasing my new RAV 4! The staff was very helpful and professional. Barry answered all my questions and worked with me to get what I wanted. I would recommend this place fo The staff was very helpful and professional. Barry answered all my questions and worked with me to get what I wanted. I would recommend this place for a stress free car buying experience! More

My experience with the service center was excellent with my latest visit. Art Gomez is the best. I have been seeing Art for maintenance on all of my vehicles for over 10 years. I have had 3 4-Runners and a my latest visit. Art Gomez is the best. I have been seeing Art for maintenance on all of my vehicles for over 10 years. I have had 3 4-Runners and a Nissan Altima. I could use other service centers, probably for less, but they nearly always get it right the first time. More

August 1, 2022, I had an appointment for routine 5k service. The customer lounge in the service area is sub-standard at best; from the furniture to the lack of complimentary snacks and beverages. What’ service. The customer lounge in the service area is sub-standard at best; from the furniture to the lack of complimentary snacks and beverages. What’s worse, the air conditioning was off. The doors were open and large fans were blowing hot air from outside the building. My biggest complaint here is that I wasn’t informed at drop off that the AC was out. I would have been nice to get an explanation and apology for this inconvenience. Not to mention, they could have provided cold bottles of water in the lounge, but there were none. While the service technician had me in and out in just over an hour, the rest of my customer experience was truly disappointing. More