AutoNation Toyota South Austin

I bought a vehicle from out of town and made an appointment to pick up. Even though I was willing to pay in advance, it took multiple days for them to agree to sell me the car for pickup that weeke appointment to pick up. Even though I was willing to pay in advance, it took multiple days for them to agree to sell me the car for pickup that weekend. On the day of the sale they didn't have the paperwork ready so I had to wait about 20 minutes to even start the process. My electric car was not properly charged so I had to drive from dealership directly to charger. Finally the tires were alarming low at pickup so I had to fill them. The price was fair but the service not great. More

Thank you Patrick Benadum for the grear del on or New Toyota Rav4 , great service!! Definitely we will be Back son. Toyota Rav4 , great service!! Definitely we will be Back son. More

Eric Lopez Rocha did an amazing job, I highly recommend him for any car buying experience. Thanks a bunch Eric him for any car buying experience. Thanks a bunch Eric More

Sammy went above and beyond helping me figure out how to connect my maps to the Toyata Display. He wasn't even my sales guy but after 40 minutes we celebrated when we figured it out. Thank you Sammy connect my maps to the Toyata Display. He wasn't even my sales guy but after 40 minutes we celebrated when we figured it out. Thank you Sammy More

This was my third routine service (15K) at AutoNation Toyota South Austin and the third disaster in regard to speed of service. My first routine service (5K) took six hours while they knew I was waiting Toyota South Austin and the third disaster in regard to speed of service. My first routine service (5K) took six hours while they knew I was waiting in their lounge! ! The second routine service was only slightly less painful taking an unacceptable 3 hours. On my recent third routine visit, which was basically a tire rotation and general check of the vehicle, it took over 3.5 hours while I waited once again in their sterile waiting room. I spoke to a service manager who said they are aware of the problem. He admitted they knowingly over schedule even when customers schedule an appointment on the phone with a live customer service representative. My warning is not only for those customers who must remain at the dealership while their vehicle is serviced but also for those who buy their vehicle from AutoNation South Austin with an extended warranty. My extended warranty locks me into having to have that work performed at AutoNation. The lack of speed in service shows a total lack of respect for their customers’ time. I regret buying my truck from this dealership, especially with an extended warranty. I have called another dealership in another city who said all their routine visits are completed in an hour or up to 1.5 hours if they are really busy. I will go there next time and anticipate that they have won my business. My wife and I have been driving Toyotas exclusively for more than 30 years and purchased several cars from AutoNation South Austin. They unfortunately have lost my loyalty. More

Eric Lopez provided great service in the sale dept. would recommend him again to friends. would recommend him again to friends. More

Had a great, painless experience here! Got my first car thanks to Victor Cabello’s help. It was a pretty transparent process overall, especially if you’re a Costco member (this dealership Got my first car thanks to Victor Cabello’s help. It was a pretty transparent process overall, especially if you’re a Costco member (this dealership supports the Costco Auto Program). More

We just got our new car here. Constantine Volynets is our sales person and he was very good! We are very happy. Constantine Volynets is our sales person and he was very good! We are very happy. More

Process is very smooth. We recommend going with Erick Lopez!!!!! He’s the best in explaining everything and giving every possible detail!! We recommend going with Erick Lopez!!!!! He’s the best in explaining everything and giving every possible detail!! More

As always, Art put considerable effort into a challenging fix for our 2001 Tacoma. We have two Toyotas serviced at AN and are always happy with the results. fix for our 2001 Tacoma. We have two Toyotas serviced at AN and are always happy with the results. More