AutoNation Toyota Pinellas Park - Service Center

BEWARE: This dealership service Dept will rip you off! Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town that did not have a Toyota Dealership. AutoNation Toyota' mechanic opened the hood, took one look at the non-Toyota parts and gave an estimate of just under $2,000.00 for the repair. (Everything non-Toyota had to be replaced - regardless if it was working or not.) Took my Toyota to Crown Buick and they repaired it for $750.00 This was a year ago and my truck A/C is still running super cold. This is not the first time, but it is the last time that I attempted to give this dealership a chance on giving a sucker an even break. They are too big and too impersonal to care about anything except the profit margin in their favor. To add insult to injury, after it was all over, a customer service follow call was made to me to ascertain how happy I was with their service. I said, "Really, are you kidding?" Can't you read that I did not accept the service and left?" She then looked at the estimate of repairs and said, "I don't blame you." More

If you're going to need service buy your car elsewhere. The service department used to be a joy. Now it is absolutely horrible. You make an appointment for service only to be told after you arrive 10 minute The service department used to be a joy. Now it is absolutely horrible. You make an appointment for service only to be told after you arrive 10 minutes early that it's going to be hours before they can service your car. Was told by the "red shirt" "You made your appointment this morning" as if it's less important than an appointment made weeks ago. You service department made the appointment. Don't make appointments unless you can get to the vehicle! I asked to see a manager, was told there are none available at the entire Autonation complex, was told "they are in meetings". I have 2 or 3 prepaid $50 or $60 service coupons that I am forfeiting because your service department sucks and I will never be back. Also when it's time to purchase new vehicles our entire family will be looking elsewhere. Others in family have also had issues. YOUR SMUG SERVICE ADVISOR WASTED 2 HOURS OF MY TIME TODAY BUT NEVER AGAIN!!!!!!! More

I would give the rating an F or 0, but 1 is the lowest allowed. My service repair was done incorrectly & additional trip & time off work was required to get it redone. I went to Autoway Toyota Pinellas allowed. My service repair was done incorrectly & additional trip & time off work was required to get it redone. I went to Autoway Toyota Pinellas Park for diagnosis/repair of my Toyota Tundra running hot (3/4 on temp gauge), made appointment via internet for 7am & arrived on time. It was determined I needed a new thermostat & also had the rear brakes adjusted/lubed/cleaned. Total time spent waiting 3.5hrs+. Well, that evening I ran some errands & when I got home noticed coolant leaking & popped hood to find that the lower radiator hose to the thermostat was put on backwards & had been rubbing on the drivebelt/compressor causing the hose to be cut open, leaking coolant on the engine, etc. I had to take day off from work the next day & called first thing to have vehicle towed back to the dealership. Spent another 5 1/2 hrs from time of call to towing company (7am-12:30) until I made it out of the dealership again. Of course all I got was an apology & no compensation for my troubles & missed day of work. I thought taking it to an authorized dealer meant quality service from superior trained technicians, quite the contrary, they can't even do a basic radiator task that a blind monkey could have done. I knew I should have just done the work myself like I normally do (I am a competent diy'er). Stay away from them as there are better non-dealer mechanics with better skill set & level of service. More

Although the cost of service seems a bit high at times, I've found that this dealership does a good job with maintenance overall. My main complaint is that the service/maintenance menu and prices at their I've found that this dealership does a good job with maintenance overall. My main complaint is that the service/maintenance menu and prices at their on-line website are not accurate nor up-to-date. At my last service appointment, the service manager could not find the service package I had found and requested on-line. He had not reviewed my car's service history and was pushing me to authorize services that (in hindsight) were not due or needed. More

II have used this dealer for 15 years. I had a service issue in April where I paid over $1,000 for a repair. The service did repair the issue I was having with my car. I returned the car to have the issue issue in April where I paid over $1,000 for a repair. The service did repair the issue I was having with my car. I returned the car to have the issue fixed. The service manager said I had to pay another $400 to fix the issue. When I spoke with Andy Spenik the manager on duty explaining that I did not believe they fixed the issue in the first repair, he was multi-tasking and entering informational the computer on another client rather than talking with me directly. This unprofessioanl behavior is not acceptable. I cannot believe that this auto dealer believes the best way to treat its customers is in this rude manner. When I pointed out that he was not even looking at me when I was speaking to him, he said he was multi-tasking. It was obvious that entering the other client's information (who was not standing there) was more important than speaking to a client who was stadning in front of him, It is unfortunate that this is the type of service this dealer provides to it's clients. Based on this experience, I will take my business elsewhere where maybe the Service Manager will take a minute to time discuss an issue with a paying client. I hope the manager of the dealership opens his eyes to the way his staff is treating clients. I can only hope that Scott will take some time to address his service issues before he loses more loyal clients. Update: After I posted these comments about my experience at Autoway Toyota, I spoke with the general manager of this company. He agreed to make the repairs on my car and I did not pay any additional money for the repairs. More

We own two Toyotas and have all servicing done at Autoway Toyota. Andy Spenik, one of the Assistant Service Managers has taken good care of us as customers. Overall, diagnostic services, maintanance servic Toyota. Andy Spenik, one of the Assistant Service Managers has taken good care of us as customers. Overall, diagnostic services, maintanance services and repairs are done well and in a timely manner. On the few occasions where there have been mistakes made by mechanics Andy Spenik and Autoway Toyota of Pinellas Park have gone out of their way to resolve the mistakes effectively and promptly. More

I absolutely love Autoway Toyota, they are always warm, friendly, and helpful there. I feel that they are always trying to find the best possible deals for their customers. I live in Tampa, which has a Toy friendly, and helpful there. I feel that they are always trying to find the best possible deals for their customers. I live in Tampa, which has a Toyota dealership there as well, but I don't mind going out of my way to come to Autoway. Each experience is a wonderful experience. They make you feel like family. Thanks guys! :) More

I have believed in Toyota my whole life. Its the only car I drive. In October 2010 I purchased a 2011 Sienna. Sadly a few months later I was in a car accident and damaged my Sienna. I brought it to To car I drive. In October 2010 I purchased a 2011 Sienna. Sadly a few months later I was in a car accident and damaged my Sienna. I brought it to Toyota to fix and was disappointed at the number of times I had to bring it back to get to the level of service I expected from Toyota. Last week was the 4th time AFTER the original repair I had to bring it back. To say I was furious does not come close. Eventually I spoke with the VIP manager at this dealership and within one day they had made an offer to me that was mind blowing. Toyoya actually traded in my 2011 Sienna with 7700+ miles on it for a brand new 2011 Sienna with 12 miles on it. To say that Toyota went above and beyond is putting it mildly. I honestly don't feel any other dealership, be it Toyota or a competitor, would have gone to such lengths to satisfy a customer and retain a long standing customer. My partner and I had purchased 6 vehicles from this dealership, plus we had sent family to this dealership for their purchases. When I said I didn't think I would purchase from them again, they went into mach speed and high gear. The best dealership around!! Thank you David Bertoncini (VIP manager) and Autoway Toyota. You have maintained the standards I have come to expect, and then some!! More

I went to Autoway Toyota to correct a problem with my 2006 Avalon. The problem was not the fault of the manufacturer or the dealer, however, the Sales manager, David Bertoncini solved my problem at no c 2006 Avalon. The problem was not the fault of the manufacturer or the dealer, however, the Sales manager, David Bertoncini solved my problem at no cost. He went way beyond what should be expected in such a situation. I highly recommend Autoway Toyota, and commend David Bettoncini for his outstanding customer service. More

I spent $1500 for service including repair of oil leaks on a 2000 Corolla for my daughter and 2 weeks later the engine seized up due to lack of oil. Now the cars engine must be replaced. My daughter had on a 2000 Corolla for my daughter and 2 weeks later the engine seized up due to lack of oil. Now the cars engine must be replaced. My daughter had been driving this car for six years. They must have either created new leaks or failed to fix the ones they claimed to repair, in order for all the oil to have leaked out in such a short period of time. More