AutoNation Toyota Mall of Georgia

I had found my 2019 vehicle on line but when I showed it to the salesperson, they tried to sell the vehicle to me for $8000 more. They then claimed that they hadn’t seen what I showed them. I did end up it to the salesperson, they tried to sell the vehicle to me for $8000 more. They then claimed that they hadn’t seen what I showed them. I did end up paying the advertised price in the end after a few more misunderstandings. I drive up there now for the excellent service I get from Shannon Wread who had been my representative at Stone Mountain Toyota for a very long time. I have been well pleased with the service team and their concerns for my 2019 vehicle and will continue making the long drive for service and repairs as a result. I also enjoyed a wonderful experience with Charles in being shuttled. He was able to both drop me off and pick me up from a restaurant so I could eat comfortably while I waited for my service to be completed. More

Everyone has been very nice and helpful. They have been great with listening to and taking care of my concerns They have been great with listening to and taking care of my concerns More

Richard with AutoNation Toyota in Buford was really great! Really friendly and made us feel comfortable. Best service! Thanks! great! Really friendly and made us feel comfortable. Best service! Thanks! More

Great service advisor. Repair wait time is an issue. Car pickup and delivery had unfortunately been discontinued. Repair wait time is an issue. Car pickup and delivery had unfortunately been discontinued. More

Leslie was great. This was my best experience buying a car. I would buy another car from them in the future This was my best experience buying a car. I would buy another car from them in the future More

Had a very good experience buying out my lease from Toyota. We got the price right and it was a fairly easy process. My only complaint is that we were there a while, but that’s every dealership really. Toyota. We got the price right and it was a fairly easy process. My only complaint is that we were there a while, but that’s every dealership really. I will continue to do business with Autonation Toyota. More

Business was quick, easy, friendly, and efficient. Don't know much about cars so having everything taken care for me in a simple enough manner is always good. Don't know much about cars so having everything taken care for me in a simple enough manner is always good. More

Alan is great, we had a problem with a tire warranty and he made it right he made it right More

Extremely high on customer service, honest communication, knowledgeable. The dealership is very clean and everyone is courteous. knowledgeable. The dealership is very clean and everyone is courteous. More

Brought our 2013 Highlander in for a fix on back hatch that was not opening smoothly then would not stay open. Dropped the car off for an early appointment @ 7:30am on Monday, received an automative text that was not opening smoothly then would not stay open. Dropped the car off for an early appointment @ 7:30am on Monday, received an automative text it was checked in right at 7:30am. Got a follow up email from Shannon telling us about the diagnostic fee and also that they would be contacting our warranty company for payment. Did not hear from Shannon until I texted them at 11:45am over 2 days later. They got the part approved and order and I was told it'd be in the next day. I waited again the next day for any type of communication or status text. Nothing, I texted Shannon again around noon, no response. Finally at 3pm I had to call the dealership to get a status. I was told that Shannon did not come in that day and that the paperwork for the replacement part was still on their desk and they will call me in the morning. Not acceptable because my husband needed the car to go out of town that evening. Why did they had my car since Monday @ 7:30am and for some reason still had not gotten to it besides a diagnostic test, for 4 days? I finally had a manager of the service department call me back and like a Christmas miracle my car was fixed and ready with in an hour. I was out of a car for over 4 days, basically for no reason now I know as my car just sat in the parking lot. I was so frustrated and irritated that no one communicated with me, at all. I can understand it was the week before Christmas and things happen to peoples work schedule, but to not even let me know anything unless I reached out is not alright and terrible customer service. For this reason I will no longer be servicing my car here. More