AutoNation Toyota Mall of Georgia

i’ve been taking my cars here for service for a long time now. and i’ve never had such a terrible experience until today. i took my car today due to the engine oil level low light being on, and me checking t now. and i’ve never had such a terrible experience until today. i took my car today due to the engine oil level low light being on, and me checking the dipstick the next day and find out that my car had almost no oil. after taking the vehicle there, it was told to me that the oil was fine and they needed to do my 15k service, practically ignoring the problem it might cause that my car had no oil and the damage of the engine that this could’ve caused. even thought the service was not due. the policies of the company were explained to me in a rude way, and practically ignoring the oil problem, that it was basically why i took my car to the dealership. after talking to the advisor and told her that I NEEDED my car to get checked because of the advisory message that was shown during the weekend, and this place being the one who did my service only 4k ago, she finally agreed to do it (again in a rude way). if i haven’t had any problems with my car and the engine oil would’ve been fine, why would i even bother to take the car there? you should address this in the best way possible, because nobody want to waste time at a dealership if it was not needed. my service advisor name was jeannine and she was deeply rude and unprofessional with me as a costumer. after the service, the oil plug was in fact loose and the car was losing oil, but in the inspection sheet there was register as everything was normal, even thought it was not. so i don’t know where the “service” and the “costumer service” stands for in this time, but from start to end it was an awful service. More

Genessis she was very nice! !! Thank you for everything!! I recommend her for all my friends!! !! Thank you for everything!! I recommend her for all my friends!! More

Great service always from Mapp! !! Mapp is always proactive in preparing me for expected services. My 2016 truck has over 200k of miles. Auto Nation has always provided good care. !! Mapp is always proactive in preparing me for expected services. My 2016 truck has over 200k of miles. Auto Nation has always provided good care. More

Brad at Auto Nation Buford Ga is an excellent sales professional. Patient and was able to negotiate a price a great price. professional. Patient and was able to negotiate a price a great price. More

Great service as always! Helpful and knowledgeable customer service. I highly recommend it to my friends and family. Helpful and knowledgeable customer service. I highly recommend it to my friends and family. More

My experience was top notch. The Tech Rep was knowledgeable. She informed me of what my vehicle needed immediately, what could wait, and how soon it had to be done. She even gav The Tech Rep was knowledgeable. She informed me of what my vehicle needed immediately, what could wait, and how soon it had to be done. She even gave me a reminder notification source so I can stay on track with Servicing my vehicle for optimum performance. I really appreciated all She had done. 1st time I met someone who was so proficient in helping me understand the importance of the maintenance of a vehicle. More

Alen Kedric, our Service Advisor. Is 5 stars. Always helpful and good at explaining service requirements. Is 5 stars. Always helpful and good at explaining service requirements. More

Toyota of GA staff were quick and helpful. They provided needed information to keep my vehicle run smoothly. Grateful for the Team! They provided needed information to keep my vehicle run smoothly. Grateful for the Team! More

Fixed my car and gave me a rental while the car was being fixed. Alen was great! fixed. Alen was great! More

Top notch service, will definitely be doing business with them in future again, however the sales associate in Mellissa Gil was really helpful, big up Mellissa👍🏾 them in future again, however the sales associate in Mellissa Gil was really helpful, big up Mellissa👍🏾 More