AutoNation Toyota Mall of Georgia

SHADY AND UNETHICAL BUSINESS PRACTICES I HAVE MAJOR CONCERNS ABOUT THIS LOCATION IN GEORGIA. I leased a Camry from Toyota in 2020 and had a pretty good experience. As my lease term was ending this year CONCERNS ABOUT THIS LOCATION IN GEORGIA. I leased a Camry from Toyota in 2020 and had a pretty good experience. As my lease term was ending this year (2023), I began getting calls to turn my vehicle in early. I started talking with a salesperson at Autonation Toyota near the Mall of Georgia. He was very helpful in trying to locate the car that I wanted and told me that I would be able to lock in a similar monthly payment. My credit is stellar. I am often out of town for work so we corresponded a lot via phone. He would send me cars that were on the lot or let me know about cars that would be arriving. I was told about a car arriving on a Friday and it was exactly what I wanted. So I booked the earliest appointment I could get that Friday and traveled back to Georgia. The salesperson let me know that Thursday that the car was gone. So I go to the dealership to figure out what is next for me and as I’m seeking to find a new vehicle, I realize a shift. The language went from “you will be able to have a similar monthly payment” to “market prices are high and if you want a lower monthly payment, you will have to make a down payment”. This was not communicated to me on the front end and I could tell the salesperson was uncomfortable with this. There seemed to be tension between him and his superiors. I was then told that if I wanted a vehicle with no down payment, they could only work with at least $500 a month. Just to give you some perspective, my last note was in the 300s. Everything kept coming back to the down payment and I felt the impression as a customer that if I didn’t make a down payment, they would not work with me. I didn’t make down payments and felt uncomfortable being pressured about it. More

thank you for all your help aaron, you made the purchasing experiance an amazing one. purchasing experiance an amazing one. More

My sale advisor Aaron was very patient, professional and pleasant to deal with. I will definitely recommend him. pleasant to deal with. I will definitely recommend him. More

As soon as we arrived we were greeted by Gabriela. She was very helpful in helping me choose my new car. She made sure to listen to what I wanted and presented me with different options until we found She was very helpful in helping me choose my new car. She made sure to listen to what I wanted and presented me with different options until we found the perfect car. She truly made my first experience with Toyota wonderful and I would I strongly recommend to ask for Gabriela if you’re ever in a market for a new vehicle. More

Another excellent experience. Very clean. Nice amenities while waiting Will be back again. Thank you. Very clean. Nice amenities while waiting Will be back again. Thank you. More

This is the second time we have purchased a new car from this dealership. They are very good to work with and we are very satisfied with their personel. this dealership. They are very good to work with and we are very satisfied with their personel. More

Todo bien,el servicio muy profesional y a tiempo el personal siempre atento y profesional personal siempre atento y profesional More

Top notch service department! I want to commend Shannon for a truly exceptional experience. She was prompt, friendly and took care of me even without an appointment! I want to commend Shannon for a truly exceptional experience. She was prompt, friendly and took care of me even without an appointment! More

Very clean good people specially Allen Kadric. I always take my car to him because he is knowledgeable and care for his customers I always take my car to him because he is knowledgeable and care for his customers More

I didn't realize that I had to take my car into the dealership for periodic software updates because no one ever told me from the dealerships. I also never read that huge manual that comes with your ve dealership for periodic software updates because no one ever told me from the dealerships. I also never read that huge manual that comes with your vehicle to be fair. You can't do the update yourself. So when things start going wrong with your information display screen, this is probably your problem. I have owned my Toyota RAV4 for over 2 years now and Chris has been the only one who has explained this to me. Thank you Chris!!! I very much enjoyed meeting you. You were a big help to me!!! More