AutoNation Toyota Mall of Georgia

After walking off of the Honda dealership down the street, my husband and I felt defeated. We thought that we were never going to find a nice family car in our price range. After being told that we wo street, my husband and I felt defeated. We thought that we were never going to find a nice family car in our price range. After being told that we wouldn't get a good interest rate because we are 20 and 21 and that we have never bought a car before (even though we were putting $12,000 down on the car!!!), we were just about ready to give up. For shrugs and grins we decided to look around Team Toyota Mall of Georgia to see what they offered. As we walked in, the guest services ladies were very polite and got us a salesman that was very kind, Frank Batista. He asked us what we would like to look at and what our price was without pushing our faces into the most expensive car on the lot. He took us to the 2012 Carolla and let us take it for a test drive. After test driving the amazing car, we also wanted to try out the 2012 Camry. We knew that we would be spending a little extra for the upgrade, but we needed a nice, reliable, family car. (We don't have any children now, but for the future we wanted a car that would fit their car seats and so on.) He let us test drive the car and took it a step further. He said that he just purchased the exact same car. He took us to his personal car and told us to get in so he could show us all the features that we couldn't see in the test drive. The ensure system was amazing! After driving the Camry, he asked us what we would like to do next. He didn't say, "Here's my pen, go ahead and sign for it now." He let us take our time. We decided to look at both options and both prices and he had no problem letting us compare. He also gave my husband and I plenty of time to talk alone and make the decisions that would best fit for our budget and what we were looking for in a new vehicle. After deciding on the 2012 Camry, the customer service just kept coming! We were sent to a lady (I believe her name was Amanda...I'm not exactly sure)in financing. She helped us find the warranties that best fitted us and gave them to us at a discounted price. She was very helpful! After signing for the car, we were sent to the front to wait for the car to be detailed and filled with gas. We thought we would have to wait for an hour or so, but Frank came right up to us with the keys and showed us to our new car. He even helped us set up my phone to the ensure system. (I'm not very tech savvy and there is no way I would have figured it out.) Everyone at Team Toyota Mall of Georgia was very helpful and cared about us as people and not just about making the sale. I will definitely be back to purchase another car and tell everyone I know to go their to buy a new or used vehicle. More

Very happy with the treatment I received at Toyota Mall of Georgia. Everyone was extremely nice and worked hard to get me the car I wanted. It was one of the easiest car purchases I have ever made.I bought of Georgia. Everyone was extremely nice and worked hard to get me the car I wanted. It was one of the easiest car purchases I have ever made.I bought a new 2011 Toyota Corolla and I love it. More

I purchased new Scion Xb in Dec. '11 and was very impressed with this dealership. I have always been suspicious of large car dealerships, but this one was a nice place to buy a car. The salesperson, impressed with this dealership. I have always been suspicious of large car dealerships, but this one was a nice place to buy a car. The salesperson, Sheryl, was extremely helpful in geting me the car I wanted at a good price. The dealership's service department installed some accessories in a timely manner and I was given a loaner car for a few hours while this was being done. Everyone I encountered at the dealership was very friendly and helpful. My initial contact was via the internet, and all the details were done over the phone with Sheryl, as I already knew what car and accessories I wanted. More

My experience with Toyata Mall of Georgia was excellent. Everyone involved in creating this deal was warm, friendly and doing everything they could to get me the deal I needed. I have purchased a number of Everyone involved in creating this deal was warm, friendly and doing everything they could to get me the deal I needed. I have purchased a number of vehicles in my life and I can honestly say these folks were by far the best I have ever worked with. I came away feeling confident they had done the best they possibly could and I had made the right decision to purchase. I will definitely be going back in a few years to trade again. More

This is the best, most professional dealership we have dealt with in our 62 years on earth. They deal with you honestly, they do not pester you if you are just looking, but stay discreetly in touch. Their dealt with in our 62 years on earth. They deal with you honestly, they do not pester you if you are just looking, but stay discreetly in touch. Their finance people are the best. Service has always been excellent, and we've sent a number of friends and family member to this dealership without hearing a single complaint. More

This is my second purchased at this dealer. The main reason for coming back was because of the great service I recieved from Patrick with my last purchase. My experience with sales has being very good. reason for coming back was because of the great service I recieved from Patrick with my last purchase. My experience with sales has being very good. I felt comfortable and was treated with respect by the sales person and George from finance department. I am confident that I will use this dealership in the future. More

This was the first time I have ever bought a new car (at first I was terrified of the process), and I was surprised with how easy and pleasant my experience was thanks to Toyota Mall of Georgia. From the v first I was terrified of the process), and I was surprised with how easy and pleasant my experience was thanks to Toyota Mall of Georgia. From the very beginning, Calan met with me and showed me all about the Prius, answering all of my questions and even staying past closing time to make sure that all of my questions and concerns were answered. He never pressured me to upgrade or to buy right away. I told him what I wanted and he delivered just that without any gimmicks or pressure. He also made sure that I got the best deal. When I found a dealer offering less for the same car, Calan made sure that he met that price and even better. They also gave me a more than fair price on my old trade in vehicle. In addition, with the Lifetime Warranty on the engine and transmission they offer at the Toyota Mall of Georgia, its hard to want to buy a car anywhere else. Overall, I felt that the staff genuinely cared about me and my needs. They made the extra effort to make the process of buying a new car less stressful. I would recommend this dealership and especially Calan to anyone who wants to buy a car! More

I recently purchased my third Toyota from this dealership since 2004. I only drive Toyota because of the resale value and the reliability. I drive a lot and have had six Toyotas since 1999. Like I said, I since 2004. I only drive Toyota because of the resale value and the reliability. I drive a lot and have had six Toyotas since 1999. Like I said, I drive a lot and I've never had any problems with any of my Toyotas. First of all, the dealership did not pay off my trade-in vehicle whithin ten days. In fact, it wasn't paid off until 21 days after I traded. Voice mail messages were left on the general mailbox at my office regarding non payment on my loan. That was kind of embarrassing and frustrating. I called and spoke to someone in the finance department at Mall of Georgia Toyota on October 21st and they told me the check was cut on the 19th of October. I traded on October 7th. I asked when it was mailed. She said it hadn't been mailed yet but would be mailed on the 24th. I thought that was ridiculous......especially when I can pay any bill on-line within a day or two. The bank sent me a notice and said I owed an additional $24 and change. I took it up to the dealership for them to pay. I waited for about 20 minutes while the only guy that could apparently help me was shooting the bull in his office with other employees......not customers. I decided my time was worth more than 25 bucks so I left and paid the late fee on line instantly when I got home. I had to wait on the vehicle I wanted for about a week to come in. That was no problem. The print out for the new vehicle that we negotiated the price on was a certain amount. It wasn't until after I purchased the vehicle that I later noticed the sticker that came on the vehicle showed $900 less. I never saw it when I came to pick it up because they were detailing it. I noticed when I was verifying the information on the new loan when my paperwork came from the bank. I got a mumbo jumbo reason for that when I asked. Lastly, when I sat down in the finance office to sign all of the paperwork there was one other sneaky tactic attempted. The vehicle I was trading in was a more expensive vehicle than the one I was purchasing when new. The price of the trade in was almost the same as the new vehicle I was purchasing. You only pay sales tax on the difference between the new vehicle and the trade in vehicle. I only had to pay a little over a hundred bucks in sales tax. However, the finance guy tried to sneak in approximately $1,800 in sales tax as the papers and signatures were flying across the desk. I caught it though. Of course, he apologized and blamed it on the "computer" but I don't really believe that. I let it go until the issues with the pay-off on my trade in, driving up there to get it straightened out on a Saturday afternoon, and having to sit there wasting time with no resolution. I will continue to drive Toyota vehicles but I'll never go to Toyota Mall of Georgia to purchase a new one. Ironically, we just test drove a Sienna mini van for my wife there before this all occurred. We'll get one somewhere else. More

Patrick along with the Toyota Mall of Georgia team to include the general manager, Jeff, were a pleasure to deal with as they have been since we purchased a new vehicle in 2006 and to date. Just keep it include the general manager, Jeff, were a pleasure to deal with as they have been since we purchased a new vehicle in 2006 and to date. Just keep it going! Excellent service and news sales. (no pressure - love it) More

Ben was very friendly & helpful. No pressure at all. In fact everyone we dealt with was great. Would recommend this dealership to all my friends or anyone lookking for a car. In fact everyone we dealt with was great. Would recommend this dealership to all my friends or anyone lookking for a car. More