AutoNation Toyota Mall of Georgia

Purchasing from this dealership was a pleasant experience! If you want to purchase a vehicle, go here and talk to Travis Cohen, he was knowledgable and professional. The salemanager Jeff, was also experience! If you want to purchase a vehicle, go here and talk to Travis Cohen, he was knowledgable and professional. The salemanager Jeff, was also great to deal with. I have already recommended Travis Cohen and this dealership to all of my friends and family, I just purchased my vehicle yesterday!! I traveled from Florida to Buford GA to purchase my vehicle because the staff was excellent and the price was great! More

This is a first time we buy car at this dealer. We used to be a client at World Toyota. After moving to Lawrenceville, we try to looking for a dealership closed by my house. We emailed to many dealers aski to be a client at World Toyota. After moving to Lawrenceville, we try to looking for a dealership closed by my house. We emailed to many dealers asking for eprice, and Willie was a 1st person contacted us quickly. He offered to us a good deal. Also, he tried to help us working through the process. The staffs are friendly and always willing to assist you whatever you need. We would recommend this dealer to our friends and relatives. More

Purchased my vehicle July 1 2011. When it got back Purchased my vehicle July 1 2011. When it got back from prep, it had a few surface scratches on the deck lid. Scott sent it back so they could Purchased my vehicle July 1 2011. When it got back from prep, it had a few surface scratches on the deck lid. Scott sent it back so they could buff them out. We waited for more than an hour, then it came back. Looked like the scratches were gone, but by now it was dark. We took delivery then when I got it home and put it in the Garage under florescent lighting, I could see thousands of deep swirl scratches. It had the spider web looking effect. They told us to bring it back and they would fix it. My wife took it back, and they worked all day at what they called fixing it. When she got it home, it looked much better. I figured they did something right. A few car washes later, all of the compound they put on it came off and exposed the scratches again. I took the car back to the dealer and showed the body shop manager. He basically told me they would not do anything but told me I can use the same thing they used after each car wash to cover them up. I told my sales guy that if I saw these scratches before I left, I would not have purchased the car. There was no offer to properly repair this damage so I left with my damaged car. 12/20/2011 Brought my car back (WHAT WAS I THINKING!!) for its 5,000 mile service. It took a moderate amount of time. I walked around my vehicle to inspect how they treated it, and found that all 4 wheels were damaged (Had scratches around the lug holes). I asked to see the manager. He inspected it, and asked me what I wanted them to do. I told him to repair it. He ordered 4 new wheels and told me to come back when they came in. My wife took the car back to them for the new wheels, when she got home I inspected it and found that 3 out of 4 of the wheels had the same type damage as before. They told me at this point that they would order 4 more and replace them again. I Called the 1-800-Go-Toyota and they took my complaint, I explained to them that I did not have all this available time to keep bringing my car back to have wheels replaced. I e-mailed the General Manager and explained my situation, his service director Dave Fletcher responded, "About you 2011 Camry the way the wheel is designed the lug is recessed in the wheel and the socket will make some contact with the wheel." Basically telling me to expect damage 100% of the time. I e-mailed back offering to show his service personnel how to remove a lug nut without damaging a wheel. They did not respond. I called 1-800-GO-TOYOTA back and asked for an update. They told me that they reclined their offer to replace my wheels again. That is when I decided to file a complaint with the National Center for Dispute Settlement to have my car repurchased so I could replace this headache with a General Motors car. More

It's been a long time since I have purchased a new vehicle and I want to thank all of you for making my visit to your facility exceptional. When I first arrived I was taken back on the size of the de vehicle and I want to thank all of you for making my visit to your facility exceptional. When I first arrived I was taken back on the size of the dealership, really expecting to be lost in the shuffle. However, I found the environment very pleasant, friendly and everyone helpful. I met Patrick Berwise through the internet and I must say he's is a joy to be associated with. He stayed in touch with me (since I was in another state) and put so much time and energy into getting me the vehicle I wanted. I appreciate him very much for this. Team Toyota is a great place to visit and a perfect place to purchase a vehicle. Sincerely, Bobbie Slaven More

The online sales representitive promised a discount as an incentive to drive 2 hours to view a vehicle. I was approved with my personal bank for any vehicle of my choosing but after being offered a discount incentive to drive 2 hours to view a vehicle. I was approved with my personal bank for any vehicle of my choosing but after being offered a discount on this particular vehicle,I could not pass it up. The online price was 599$ more than quoted and the sales managers would not honor the incentive discount promised or my military discount. Also, the dealer appraised my vehicle 5,000$ lower than my trade is worth. I have had 2 banks appraise my vehicle and have agreed that this dealership was definitely trying to rip me off. I wasted 4 hours driving, 2 hours negotiating, and 54$ in gas. More

We were looking fo a Prius V-Five in Silver. It is a hard to find car much less in the color you want. Surprisingly, we found cars at both Sandy Springs Toyota (SST) and Toyota Mall of Georgia. SST would not to find car much less in the color you want. Surprisingly, we found cars at both Sandy Springs Toyota (SST) and Toyota Mall of Georgia. SST would not budge much on the price even though we were ready to purchase that day. Hugh and Karen (we purchased a Highlander Hybrid from Karen in 2006 and had the same great experience)came in more than a thousand less! We purchased and drove out that afternoon. The car is getting 44 MPG as advertised. If you want selection and a great experience car buying experience do your Internet homework and see Karen, Hugh and the staff at Toyota Mall of Georgia. I know this sounds like a commercial - it is not. We are just a very satisfied family with a 6-year history of satisfacion with Karen, now Hugh, and this dealership. More

Who Knew Buying a Truck While out Of Country would be Like Buying Starbucks Latte While deployed in the Middle East I used a USAA buying program to purchase my truck. They did not have the truck in stoc Like Buying Starbucks Latte While deployed in the Middle East I used a USAA buying program to purchase my truck. They did not have the truck in stock but they went above and beyond to locate the truck with all the options in a short amount of time. Picked up my truck with all the options as I requested, the sweet part I only spent 20 minutes at the dealership. Jeff you sure picked a great team (Team Toyota) to work for you for that thanks a million times. Orallie thanks for all the help and the great experience I will certainly recommend my friends and family to experience the Team Toyota above and beyond customer service. More

After walking off of the Honda dealership down the street, my husband and I felt defeated. We thought that we were never going to find a nice family car in our price range. After being told that we wo street, my husband and I felt defeated. We thought that we were never going to find a nice family car in our price range. After being told that we wouldn't get a good interest rate because we are 20 and 21 and that we have never bought a car before (even though we were putting $12,000 down on the car!!!), we were just about ready to give up. For shrugs and grins we decided to look around Team Toyota Mall of Georgia to see what they offered. As we walked in, the guest services ladies were very polite and got us a salesman that was very kind, Frank Batista. He asked us what we would like to look at and what our price was without pushing our faces into the most expensive car on the lot. He took us to the 2012 Carolla and let us take it for a test drive. After test driving the amazing car, we also wanted to try out the 2012 Camry. We knew that we would be spending a little extra for the upgrade, but we needed a nice, reliable, family car. (We don't have any children now, but for the future we wanted a car that would fit their car seats and so on.) He let us test drive the car and took it a step further. He said that he just purchased the exact same car. He took us to his personal car and told us to get in so he could show us all the features that we couldn't see in the test drive. The ensure system was amazing! After driving the Camry, he asked us what we would like to do next. He didn't say, "Here's my pen, go ahead and sign for it now." He let us take our time. We decided to look at both options and both prices and he had no problem letting us compare. He also gave my husband and I plenty of time to talk alone and make the decisions that would best fit for our budget and what we were looking for in a new vehicle. After deciding on the 2012 Camry, the customer service just kept coming! We were sent to a lady (I believe her name was Amanda...I'm not exactly sure)in financing. She helped us find the warranties that best fitted us and gave them to us at a discounted price. She was very helpful! After signing for the car, we were sent to the front to wait for the car to be detailed and filled with gas. We thought we would have to wait for an hour or so, but Frank came right up to us with the keys and showed us to our new car. He even helped us set up my phone to the ensure system. (I'm not very tech savvy and there is no way I would have figured it out.) Everyone at Team Toyota Mall of Georgia was very helpful and cared about us as people and not just about making the sale. I will definitely be back to purchase another car and tell everyone I know to go their to buy a new or used vehicle. More

Very happy with the treatment I received at Toyota Mall of Georgia. Everyone was extremely nice and worked hard to get me the car I wanted. It was one of the easiest car purchases I have ever made.I bought of Georgia. Everyone was extremely nice and worked hard to get me the car I wanted. It was one of the easiest car purchases I have ever made.I bought a new 2011 Toyota Corolla and I love it. More

I purchased new Scion Xb in Dec. '11 and was very impressed with this dealership. I have always been suspicious of large car dealerships, but this one was a nice place to buy a car. The salesperson, impressed with this dealership. I have always been suspicious of large car dealerships, but this one was a nice place to buy a car. The salesperson, Sheryl, was extremely helpful in geting me the car I wanted at a good price. The dealership's service department installed some accessories in a timely manner and I was given a loaner car for a few hours while this was being done. Everyone I encountered at the dealership was very friendly and helpful. My initial contact was via the internet, and all the details were done over the phone with Sheryl, as I already knew what car and accessories I wanted. More