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AutoNation Toyota Libertyville - Service Center
Libertyville, IL
624 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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624 Reviews of AutoNation Toyota Libertyville - Service Center
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November 15, 2023
Great Service! Recommends what are appropriate things that’s needed for my car. Mauricio was respectful and even tried to take my car for a wash when it was done ev Recommends what are appropriate things that’s needed for my car. Mauricio was respectful and even tried to take my car for a wash when it was done even if that was his responsibility. More
by stanislavm
Employees Worked With
Mauricio Ramos
November 08, 2023
The Service department is excellent. Always helpful and knowledgeable. They have a great team. The only place I will bring my vehicle for service. Always helpful and knowledgeable. They have a great team. The only place I will bring my vehicle for service. More
by Vjoii
Employees Worked With
Joyner
November 01, 2023
Anthony's customer service demeanor was most professional and personable. Facilitated each step of the process. Clear and concise communication. Terrific employee with whom I have worked several times. and personable. Facilitated each step of the process. Clear and concise communication. Terrific employee with whom I have worked several times. More
by davidbrianstuart
Employees Worked With
Anthony
October 28, 2023
This dealership always goes above and beyond to make sure the customer is taking care of whether buying a new car or getting your car serviced which I have done both multiple times at this dealership. Robert the customer is taking care of whether buying a new car or getting your car serviced which I have done both multiple times at this dealership. Robert is a great service advisor. More
by NewGuy1981
Employees Worked With
Robert
October 25, 2023
Exceeded expectations. Overhead interior light cover fell down. Bulb burned out. No appt. Saw me right away and problem was fixed right away. Courteous, helpful staff who Overhead interior light cover fell down. Bulb burned out. No appt. Saw me right away and problem was fixed right away. Courteous, helpful staff who made me feel that my minor problem was the most important one they had that day. More
by gjones1541
Employees Worked With
Everyone I contacted.
October 23, 2023
The service at Libertyville Toyota use to be pretty good but my last visit was terrible. The service advisor Jesse O’Connor was truly rude and unprofessional. I went in for an oil change and they was try but my last visit was terrible. The service advisor Jesse O’Connor was truly rude and unprofessional. I went in for an oil change and they was trying to tell me that my tires and all 4 struts were bad. I was trying to ask Jesse why some of the issues with my car was a problem since their auto shop had replaced the tires and a strut about a year ago and he was not giving me a definitive answer.. I asked if the tires were a defect and if so then they needed to be replaced free of charge. Jesse clearly got upset with all my questions and stated my car was ready from the oil change as if to say he was not going to engage in my questions and he didn’t. They also said I got the complimentary car wash but based on the dirt marks on my car door from the service technician, I could clearly see that my car wasn’t washed. My steering wheel was also full of black oil when they finished my oil change which is something that has never happened in the past. I gave this review 3 stars because all my other visits were pretty good but it is quickly declining since my last visit was a 0. More
by krystal
Employees Worked With
Jesse O’Connor
