Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Toyota Libertyville - Service Center
Libertyville, IL
627 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
627 Reviews of AutoNation Toyota Libertyville - Service Center
Sort by
December 11, 2023
The service at this Toyota Libertyville service center had always been great. I had my wheel alignment done, but had a small issue with it later. When I reached back, they took the car for a detailed revi had always been great. I had my wheel alignment done, but had a small issue with it later. When I reached back, they took the car for a detailed review and fixed the mis alignment and my car had no issues now. The center is customer friendly and estimate of cost and time was always as confirmed More
by Harikrishna
Employees Worked With
Mauricio Ramos Ren
December 04, 2023
I just had a 85000 mile maintenance service last week. Everything is good except that the alert "Maintenance required soon" is still displayed on screen every time when I stat the car. Is there something Everything is good except that the alert "Maintenance required soon" is still displayed on screen every time when I stat the car. Is there something missed or could you please advise what I should do? Thanks! More
by jiapingfu
Employees Worked With
N/A
November 29, 2023
My wife brought our 2020 Camry for service on November 28, 2023. We received service coupons via email for a free wiper blade and $25 discount for wheel alignment. However, the service writer stated tha 28, 2023. We received service coupons via email for a free wiper blade and $25 discount for wheel alignment. However, the service writer stated that since my wife didn’t mention the coupons, she didn’t receive the discounts. After reviewing the service bill, I called the service writer and he stated the service bill was “closed” and there is no discount price or price accommodation. I am disappointed with the service department practice that the customer has to tell the service writer that she received coupons via email in order to receive the discounts. The policy should be changed so the service writer automatically tells the customer about the discount coupon. I have purchased two vehicles from AutoNation and have had them serviced at AutoNation. However, after the service experience I am questioning whether I should purchase a new vehicle from AutoNation. It appears that an elderly woman customer was taken advantage of by trusting emails from AutoNation. More
by Satisfied Customer
Employees Worked With
Pounce
November 28, 2023
Auto Nation gets things done and lets me know what is not right with my car. When I leave I understand what needs to be done for improvement. They send images to my phone that really help me know what needs right with my car. When I leave I understand what needs to be done for improvement. They send images to my phone that really help me know what needs to be done. More
by bbt521
Employees Worked With
Kevin is my favorite! Tony is also good.
November 22, 2023
I felt the Service staff pressured me into something that I would have handled differently if they clearly presented the pros and cons of all options. When I brought up my concerns, I felt dismissed. I will I would have handled differently if they clearly presented the pros and cons of all options. When I brought up my concerns, I felt dismissed. I will not be returning. More
by thomas.gniadek
Employees Worked With
Jesse
