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AutoNation Toyota Libertyville - Service Center
Libertyville, IL
612 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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612 Reviews of AutoNation Toyota Libertyville - Service Center
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December 04, 2023
I just had a 85000 mile maintenance service last week. Everything is good except that the alert "Maintenance required soon" is still displayed on screen every time when I stat the car. Is there something Everything is good except that the alert "Maintenance required soon" is still displayed on screen every time when I stat the car. Is there something missed or could you please advise what I should do? Thanks! More
by jiapingfu
Employees Worked With
N/A
November 29, 2023
My wife brought our 2020 Camry for service on November 28, 2023. We received service coupons via email for a free wiper blade and $25 discount for wheel alignment. However, the service writer stated tha 28, 2023. We received service coupons via email for a free wiper blade and $25 discount for wheel alignment. However, the service writer stated that since my wife didn’t mention the coupons, she didn’t receive the discounts. After reviewing the service bill, I called the service writer and he stated the service bill was “closed” and there is no discount price or price accommodation. I am disappointed with the service department practice that the customer has to tell the service writer that she received coupons via email in order to receive the discounts. The policy should be changed so the service writer automatically tells the customer about the discount coupon. I have purchased two vehicles from AutoNation and have had them serviced at AutoNation. However, after the service experience I am questioning whether I should purchase a new vehicle from AutoNation. It appears that an elderly woman customer was taken advantage of by trusting emails from AutoNation. More
by Satisfied Customer
Employees Worked With
Pounce
November 28, 2023
Auto Nation gets things done and lets me know what is not right with my car. When I leave I understand what needs to be done for improvement. They send images to my phone that really help me know what needs right with my car. When I leave I understand what needs to be done for improvement. They send images to my phone that really help me know what needs to be done. More
by bbt521
Employees Worked With
Kevin is my favorite! Tony is also good.
November 22, 2023
I felt the Service staff pressured me into something that I would have handled differently if they clearly presented the pros and cons of all options. When I brought up my concerns, I felt dismissed. I will I would have handled differently if they clearly presented the pros and cons of all options. When I brought up my concerns, I felt dismissed. I will not be returning. More
by thomas.gniadek
Employees Worked With
Jesse
November 17, 2023
I have always used AutoNation for all my service. They are efficient and since my car is a 2005 Camry, provide great service. Omar, in the service department is wonderful. They are efficient and since my car is a 2005 Camry, provide great service. Omar, in the service department is wonderful. More
by mighty mouse
Employees Worked With
Omar
November 17, 2023
Soooo ruuuude! !!!!! No respect !!!!! The manager guy tooo!!! The Service manager charged me without asking kind of like “are ready to pay of 570$?”. I was so di !!!!! No respect !!!!! The manager guy tooo!!! The Service manager charged me without asking kind of like “are ready to pay of 570$?”. I was so disappointed and stressed. they were sooo raisis to me and the manager toooo!!! I will never choose this dealer anymore More
by uudii
Employees Worked With
Jesse O connor
November 17, 2023
I appreciated tge excellent customer service that Mauricio provided to get our car serviced. He was in contact with me to let me know what service was recommended and when it was finished. He explain Mauricio provided to get our car serviced. He was in contact with me to let me know what service was recommended and when it was finished. He explained things well. More
by JH
Employees Worked With
Mauricio
November 15, 2023
Great Service! Recommends what are appropriate things that’s needed for my car. Mauricio was respectful and even tried to take my car for a wash when it was done ev Recommends what are appropriate things that’s needed for my car. Mauricio was respectful and even tried to take my car for a wash when it was done even if that was his responsibility. More
by stanislavm
Employees Worked With
Mauricio Ramos
