Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Toyota Libertyville - Service Center
Libertyville, IL
634 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
634 Reviews of AutoNation Toyota Libertyville - Service Center
Sort by
August 30, 2013
Had the best experience with the service department. I was in for service on my 09 Toyota Camry. Sean was really nice and had me out before the promise time. Like the way I was treated. I will return for was in for service on my 09 Toyota Camry. Sean was really nice and had me out before the promise time. Like the way I was treated. I will return for service. I recommend this Dealership to any one. More
by Chelioss
Employees Worked With
Sean Ehrlich
August 30, 2013
Write up was very quick Sean explained the repairs that were needed and why they were needed. Repairs were done quickly while I waited. The waiting area had coffee and popcorn watching TV made the time f were needed and why they were needed. Repairs were done quickly while I waited. The waiting area had coffee and popcorn watching TV made the time fly by. I would not go anywhere else for service. More
by LESTER47
Employees Worked With
Sean Ehrlich
August 29, 2013
Sean Ehrlich is a great service writer has taken care of all my problems fast service and excellent communication I will only have my car serviced at this Dealership. all my problems fast service and excellent communication I will only have my car serviced at this Dealership. More
by ALEE1
Employees Worked With
Sean Ehrlich
August 29, 2013
Sean is the most considerate service manager I have ever had. He ALWAYS explains what's going on with my Highlander so that I understand whether or not the repair is urgent or can be dealt with later. Sea had. He ALWAYS explains what's going on with my Highlander so that I understand whether or not the repair is urgent or can be dealt with later. Sean is awesome. He takes the time required to make sure I understand what is happening with my vehicle. I will always bring my Highlander to your dealership for service as long as he is there. I have complete confidence that my Highlander will be very well taken care of under his watch. More
by RuthCotton
Employees Worked With
Sean Ehrilich
July 28, 2013
Tire pressure light went on when I was in the area. Pulled right in to the service area, greeted instantly by Sean who took care of everything. Loved the warm and friendly customer waiting area. Ever Pulled right in to the service area, greeted instantly by Sean who took care of everything. Loved the warm and friendly customer waiting area. Everyone working there is friendly, ready to say hi, and with a smile. Great experience. More
by fc2grimm
Employees Worked With
Sean E.
July 25, 2013
I bought my used Subaru from these guys and almost immediately the knock sensor went bad. I called and called hoping to speak with a manager- they never called back. I took it in and they replaced it, immediately the knock sensor went bad. I called and called hoping to speak with a manager- they never called back. I took it in and they replaced it, and three months later it went funny again. When I brought it back to have them look at it, they told me (after a 2.5 hour wait) that they didn't have the tools they needed to diagnose it, and to take it to a Subaru dealer. I did, but the part was only under warrantee at this dealership. I spent a total of 5 hours driving around this week coming and going to get the car looked at by these people, and when they finally found me a part and replaced it (for the second time) I asked them to put gas in my car. They said that since it wasn't "their fault" I'd jut have to suck it up and put gas in my car myself. I contend that this is poor customer service since it's obvious that had they replaced the knock sensor properly the first time, I wouldn't have ever gone back a second time and spent 5 hours and $50 in gas running around like a chicken with my head cut off. Needless to say, I won't be getting any more work done at this dealership- they're not trustworthy and never call you back. More
by SER21
Employees Worked With
Joe Valenti
July 25, 2013
The staff is very friendly and helpful. The new remodeled waiting is comfortable. The popcorn is a nice touch. I felt like the really know my car and take the time to listen to my needs. I wish more dealers waiting is comfortable. The popcorn is a nice touch. I felt like the really know my car and take the time to listen to my needs. I wish more dealers are like this. Keep it up More
by Barbcamery
Employees Worked With
Sean
September 20, 2012
Two weeks ago 9/6 I started out for work in Libertyville from Schiller Park, Il. I left early because I was sure I was not going to make it. I stopped 5 times to let the motor cool down and the 5th time w from Schiller Park, Il. I left early because I was sure I was not going to make it. I stopped 5 times to let the motor cool down and the 5th time was in the Walgreen's parking lot approximately two blocks from the this dealership. Left the parking lot and the red warning light came on right away so I pulled into the first place I felt would be able to help me. At first I shut the motor off and looked around. I was driving a '04 Chevie Malibu with approx. 186,000 miles +. I looked over to the left and saw cars going into the service dept. overhead doors. I again started the car up and pulled across from the doors and went in. I didn't know where I was going but it seems like God was steering me that morning. I waited for the young man, later finding out my angel from God was Dave Grimes, Jr. He looked up and I said I'm in trouble and need help. Jr. went out to my car where I had parked it, looked under the hood and then suggested he take it in and have a look at my problem. I stated I had to be to work at Lambs Farm on Rt. 176 and the tollway by 7. I pulled in around 6:30. Jr. said he would have someone drive me work and I was able to punch in on time, 2 minutes to 7. Jr. called me later in the day to tell me I needed a new radiator and thermostat. So needing my car, I told him to fix it. He again sent someone to pick me up and bring me back. My car was not ready since parts had to be ordered. I have given a loaner to drive. This young man, was very kind and considerate, as I was really upset with the car. He said the parts would be there on Friday and they would start putting it back together again. I used the car over the weekend only to get home and left it sit in the driveway until I went to church and back. On Monday I drove to work only to get another phone call from Dave that a special tool had to be borrowed from Chevie. Then another call came on Tues. that the tool had been secured and when they starting working on it again, they found that the water pump had to be replaced. But a chain had broken in half and without tearing it completely apart, they would not be able to access any further damage. All I could think of is a hugh repair bill staring me in the face and I stilled wouldn't have a car. Jr. talked to his boss, and they decided to lower the bill that they could live with as well as myself. I feel it was most generous on their part for which I am truly grateful. Thank you to Jr's boss also. It was Wed. 9/12, and I still had the loaner. Since David had been so kind to me, I figured it was my obligation to buy a replacement vehicle from his dealership. He introduced me to Terry O'Gara who also was very kind and understanding. My Rollie met me after work at the dealership Wed. and with Terry showing me what used or preowned cars were available. Fell in love with a blue Corolla that was a '10 model. Of all the dealerships I have been in to purchase mostly new cars and a couple used ones, Libertyville Toyota, David Grimes, Jr., Terry O'Gara, and all the staff that I came in contact with during that week, were of the highest professional status. Helpful, kind and truly concerned with my safety for which I am truly grateful. I still believe that God was steering me to Libertyville Toyota's driveway instead of me driving another 3 blocks to the Chevie dealer. Thank you, Jr. for your kindess and concern and then introducing me to Terry. You both are God's angels in the book. I will be back!!!! More
by ELINOR L. FRANCISCO
Employees Worked With
DAVID GRIMES, JR. & TERRY O'GARA
October 15, 2011
After a negative experience with another dealer in the Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the pr Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the problem (needed a battery) and promptly put a new one in under warranty (at the prorated cost). I had visited 2 other dealers about the problem and neither took the time to look at the car and tried to charge at full cost, regardless of the warranty. Overall very satisfied and for when I need to service in the area again, I will only go here. More
by Roverrad95
Employees Worked With
Carlos (service)
June 29, 2011
Less than one week after purchasing my second 2011 Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the s Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the service department, they indicated the vehicle was repaired, but the drying and cleaning of the vehicle was not their responsibility. After drying the vehicle at home for 2 days using an extractor and a dehumidifier (at my own expense), the front floor pans flooded a second time. The second visit to the service department, they indicated that they “actually checked out the vehicle this time” and fixed the problem. Upon attempting to pick the vehicle up a second time, the floors were soaked and beginning to smell moldy. After leaving the vehicle a third time at the service department, they indicated again that cleaning, drying or replacing the damaged carpet and pad is not their responsibility. On the fourth visit, after filing 2 complaints with the Toyota Corporate Office, the service director indicated that they were able to pull some strings and would replace the carpet after all. They explained that the repairs would take a full week to complete and that they would not provide a loaner vehicle. When I proceeded to tell another client about my experiences, they called the police. They were however very gracious in not pressing "trespassing" charges. In addition to all of this, the Finance Department accidently forgot to include a rebate into the final purchase agreement. We had to redo the entire loan almost a week after the vehicle purchase. Incompetence obviously extends to the finance department as well. I'm still out of a vehicle, the new vehicle I purchased is wet and musty, and I've lost all faith in Toyota. I’ve especially want to express that the service department from my point of view is incompetent and unprofessional. Further, the General Managers, are as equally as un-professional as they failed to return phone calls, failed to even attempt to get the problem resolved. Instead, the effectively lost a client and are willing to risk losing future customers as a result of their actions and ultimately the products they sell. This is very disappointing to me having owned several Toyotas. I hope other potential customers will take this into consideration when in the market for a new vehicle. More
by Jtondola
Employees Worked With
Bob Banes, Will Garcia. Joe Nowagowski
