AutoNation Toyota Libertyville - Service Center

After a negative experience with another dealer in the Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the pr Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the problem (needed a battery) and promptly put a new one in under warranty (at the prorated cost). I had visited 2 other dealers about the problem and neither took the time to look at the car and tried to charge at full cost, regardless of the warranty. Overall very satisfied and for when I need to service in the area again, I will only go here. More

Less than one week after purchasing my second 2011 Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the s Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the service department, they indicated the vehicle was repaired, but the drying and cleaning of the vehicle was not their responsibility. After drying the vehicle at home for 2 days using an extractor and a dehumidifier (at my own expense), the front floor pans flooded a second time. The second visit to the service department, they indicated that they “actually checked out the vehicle this time” and fixed the problem. Upon attempting to pick the vehicle up a second time, the floors were soaked and beginning to smell moldy. After leaving the vehicle a third time at the service department, they indicated again that cleaning, drying or replacing the damaged carpet and pad is not their responsibility. On the fourth visit, after filing 2 complaints with the Toyota Corporate Office, the service director indicated that they were able to pull some strings and would replace the carpet after all. They explained that the repairs would take a full week to complete and that they would not provide a loaner vehicle. When I proceeded to tell another client about my experiences, they called the police. They were however very gracious in not pressing "trespassing" charges. In addition to all of this, the Finance Department accidently forgot to include a rebate into the final purchase agreement. We had to redo the entire loan almost a week after the vehicle purchase. Incompetence obviously extends to the finance department as well. I'm still out of a vehicle, the new vehicle I purchased is wet and musty, and I've lost all faith in Toyota. I’ve especially want to express that the service department from my point of view is incompetent and unprofessional. Further, the General Managers, are as equally as un-professional as they failed to return phone calls, failed to even attempt to get the problem resolved. Instead, the effectively lost a client and are willing to risk losing future customers as a result of their actions and ultimately the products they sell. This is very disappointing to me having owned several Toyotas. I hope other potential customers will take this into consideration when in the market for a new vehicle. More

I saw the vehicle on the cars.com and checked it out on their website. The car listed on their website was an even more upscale version then the one on cars.com. When I asked the salesman, he stated they their website. The car listed on their website was an even more upscale version then the one on cars.com. When I asked the salesman, he stated they couldn't correct their own website. When discussing the purchase, they made us fill out a credit application. We already had financing so I questioned it. They said it was required 1) in case our financing fell through 2) something regarding the Patriot Act so everyone has to fill it out now. After waiting along period of time, the finance person came out to meet us. I asked if we could be done in 15 min and he said it would take at least 45 min. After checking out scams.com I found out they have us fill out an application so they can run our credit to offer us "better" financing. However, the terms were 5 years vs 3, which in the end would cost us more. The salesman also "forgot" to mention that they had Theft Protection etching on all their vehicles and this would be another $199 dollars. Also on scams.com, this isn't true. After an hour with the finance person who didn't seem to know what he was doing, we left, but even before we were out the door, he came with more papers to sign. When arriving home, we didn't have a title or registration. They called us stating the car we traded in still showed the lien holder and we'd have to have that cleared before they could issue a title. (the title is clear and Carmax was able to determing that when I visted them) After a few phone calls back and forth, they said they'd work around it-remove the Theft Protection charge, but I'd still have to wait 10 days to receive my title while my check cleared. The finance person also faxed me a copy of the purchase agreement and registration-which had incorrect amounts on them and they didn't match. Another day of phone calls now with the finance Mangager and they state they "took care of it" and would send me the paperwork. I have no trust in this dealership. June 2008 More

I purchased a Chevy Astro van for $7,200.00 Its a lemon, the starter was bad which cost me 300 dollars to replace, the driver side miror is missing, the fan assembly in the cabin is missing, the gloves comp the starter was bad which cost me 300 dollars to replace, the driver side miror is missing, the fan assembly in the cabin is missing, the gloves compartment is damaged, no fluids were changed, the air cleaner was not changed, fuel filter isn't changed, brakes are in very bad shape, the vehicle was used for long time so the wheels are rusted and wheels are grinding. By listening to noise of the both doors, I know its a accident vehicle. This is a complete lemon. I am not a satisfied customer at all. I am repenting on my decesion. The dealer showed a false carfax report to me! On top of all this, the person who sold me the van is registered on wrong name. More

they put in cheap parts and make their customers wait for ridiculously long periods of time. They also make a sport out of trying to blittle female clients (firsthand knowledge) and in the end just give you ridiculously long periods of time. They also make a sport out of trying to blittle female clients (firsthand knowledge) and in the end just give you a cop out answer like well everything in the car is safe...therefore there is nothing we can do (or have to do).... More

This dealer was OK when I purchased my car. However, upon return for service, they were very rude and unaccommodating. I will never return to this dealer again. Maybe I caught them on a busy/stressful upon return for service, they were very rude and unaccommodating. I will never return to this dealer again. Maybe I caught them on a busy/stressful day, but I don't think I'll be returning there for service...I'm surprised they received the Toyota President's award for customer service! I regret giving them my business. More