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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.5
634 Reviews

634 Reviews of AutoNation Toyota Libertyville - Service Center

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August 29, 2021

Saturday, 07/31/21, in the morning, I brought my Prius to AutoNation Toyota Libertyville, because the tire pressure warning light was on. I was informed that one of the tires has a slow leak due to a screw. More

by tjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3755 Kevin Lemke
Sep 04, 2021 -

AutoNation Toyota Libertyville responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (224) 993-9001 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

August 28, 2021

Service was explained, step by step. Very happy with this! Robert did great! Technician was Gram. More

by Our car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kolodny
Sep 04, 2021 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 28, 2021

Hard sell, lied to, overcharged (got refund); they've changed. More

by TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby
August 27, 2021

They did a good job fixing my car in a timely manner and can’t think of anything thing else to say at this time. More

by Ginny.Reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess OConner
Sep 01, 2021 -

AutoNation Toyota Libertyville responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

August 26, 2021

Each time I bring my RAV4 for service I’m greeted quickly with friendly personnel. I have been satisfied with the quality of their service. Prices for service are higher than I expected. More

by at537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Sep 01, 2021 -

AutoNation Toyota Libertyville responded

Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 24, 2021

I went in for routine maintenance and the service was timely, and all actions taken were fully explained. Also information on next up coming maintenance , including the mileage when car will need to be c More

by cookalook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember his name , but he provided excellent customer service
Aug 31, 2021 -

AutoNation Toyota Libertyville responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2021

Carlos is the best CS, in any market, I have ever worked with. I am a 9 year returning customer with 5 cars because of Carlos! More

by Toycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Almanza
Aug 31, 2021 -

AutoNation Toyota Libertyville responded

Hi, we're happy to hear you had such a positive experience with Carlos! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2021

Always get great service at AutoNation Toyota Libertyville. Kevin kept me informed on all my service needs and made strong recommendations. We have been long-time customers and really appreciate More

by martyprzygoda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lemke
Aug 26, 2021 -

AutoNation Toyota Libertyville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Libertyville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 17, 2021

We have been customers with this deerskin since 1998. We have sent customers as well there and all our vehicles come for service there each way is 30 miles one way Problem with service tech left grease in s More

by edlittaccounting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lyyken, Gavin Hamilton
Aug 20, 2021 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

August 13, 2021

Service told me I needed two different coolant flushes for regular and hybrid systems. I have 28k miles and the services are recommended at 100k/ 10yrs and 150k/15yrs. What a ripoff!!! More

by Ualron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Kolodny
Aug 17, 2021 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (224) 993-9001. We hope to hear from you.

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