AutoNation Toyota Libertyville - Service Center

I found the service department to be very helpful in explaining what was needed as well as what is scheduled in the near term. explaining what was needed as well as what is scheduled in the near term. More

A total numbers game and impersonal experience every time I am there. They are not in the business of customer service and do not know how to make service a pleasant experience. Even when they say your car i I am there. They are not in the business of customer service and do not know how to make service a pleasant experience. Even when they say your car is ready, be prepared to wait at least 20 minutes for it to be brought around (wet and dripping). No one was around to make sure I got out of the garage door which was closed and then I still had to wait and honk. Ridiculous. More

People waiting for 2.5 hours . On my end was the same when they called me nothing done for my changed oil not due yet. Tire rotation unable coz my 4 tires needs to be change not emergency. A broken bulb when they called me nothing done for my changed oil not due yet. Tire rotation unable coz my 4 tires needs to be change not emergency. A broken bulb drivers side needs to change. All I did was buy the bulb and let my husband put it on. But they should informed or updated me just not the last waited hours these all need to be done.Please let me know your change oil every 10.000 miles. This is not my especially.Ineedvto be guided. I decided then...... I choose the tires done at Costco. The price is always a reap off. Everytime I go there Im paying so much money. Im looking forward to go to Schaumburg Toyota . For our experiences not improving . Getting worst. Last time my son truck had an oil service . They left the cover open and oil were all over. He called them and they fixed it. Not anyone was told about this. Taking the opportunity for a better service. He paid $656.00 for the service his truck was not due yet. Learning lesson. What else their doing not right. Hope it will be changed for the better. Communication,honesty and pro- customer good price. Thank you Toyota More

The actual service here is good, but the complete lack of compliance with the mask mandate by the staff means I’ll never go back. Shows a complete lack of respect for customers’ well-being and comfort levels compliance with the mask mandate by the staff means I’ll never go back. Shows a complete lack of respect for customers’ well-being and comfort levels. This was true not only in the service department but on the showroom floor as well. Won’t be back. More

I drove from Savannah, Ga nad had a flat. I called this dealership and they were able to get me in quickly. They had fantastic service and wonderful service personnel that were friendly and professional. T dealership and they were able to get me in quickly. They had fantastic service and wonderful service personnel that were friendly and professional. They were able to patch my tire instead of me buying a new one. I would 100% use this dealership again. A++ More

Carlos is the best when you need service. He takes great care of you and your needs. care of you and your needs. More

Very responsive upon arrival. Offer concise explanations of service suggestions. Provide immediate cost if service. Comfortable waiting lounge. Update any suggestions of preventive maintenance as it’s dis of service suggestions. Provide immediate cost if service. Comfortable waiting lounge. Update any suggestions of preventive maintenance as it’s discovered. Timely efficient service. Fair cost. Remove dirt and salt from exterior. Confidence my Camry will perform to specs for many more miles! More

Toyota of Libertyville has always been a reliable and an excellent source for repairs and maintenance. Their staff and advisors are very good, and the results of the service are great. I've been bringing excellent source for repairs and maintenance. Their staff and advisors are very good, and the results of the service are great. I've been bringing my cars here for more than 15 years. More

My service tech was knowledgeable, courteous, and prompt. He kept me informed of the work being performed and the timeframe for completion. He gets 5 stars. He kept me informed of the work being performed and the timeframe for completion. He gets 5 stars. More

Gavin was very helpful and communicated with me as asked to and informed me of anything that was going on with my car and it's service. I love that my car gets washed before I get it too, especially living to and informed me of anything that was going on with my car and it's service. I love that my car gets washed before I get it too, especially living in Chicago with the salt all over the cars in these winter months. The only issue I had was that none of the employees in service were wearing masks. More