AutoNation Toyota Libertyville - Service Center

I had a scheduled appointment for 5k miles maintenance on a vehicle with 5,770 miles and the tech checked off all fluids checked and ok 9 days later low oil warning checked level very low. Called dealership a vehicle with 5,770 miles and the tech checked off all fluids checked and ok 9 days later low oil warning checked level very low. Called dealership was told 5k maintenance is tire rotation and when I inquired why the tech indicated all fluids ok he got hostile and kept repeating tire rotation only. Confirmed with another Toyota Service Department no under carriage damage to cause oil loss. Avoid Auto Nation Libertyville Service Department unless you want to replace and engine. More

I brought my car for 5k schedule services. The process was smooth and took just 30 minutes. was smooth and took just 30 minutes. More

It was my first time for service at this location and 5 hours later for oil change and brakes. Not sure what’s a good time frame. My only complaint is someone forgot to reset the maintenance idiot icon. hours later for oil change and brakes. Not sure what’s a good time frame. My only complaint is someone forgot to reset the maintenance idiot icon. When new hubcap comes in maybe they can reset that maintenance icon that appears. I do not want to see thus icon for another 10,000 miles. Service person and techs were very nice and informative. More

Chuck Davies and his crew always do a great job I wouldn't think of brining my car any where else wouldn't think of brining my car any where else More

The dealership is accommodating, the waiting area is nice and a good place to relax while waiting nice and a good place to relax while waiting More

None of the service people wearing masks.Only a couple None of the service people wearing masks. Only a couple of customer service people wearing masks inside. They outsource their calls now so you canno None of the service people wearing masks. Only a couple of customer service people wearing masks inside. They outsource their calls now so you cannot speak to service directly. So could not check on warranty on my car. They said someone would call me and no one ever did. Wanted to charge me $85 a screw to replace my license plates. Never going back! More

I think the crew in toyota services is the best in tow keep you Hard work keep you Hard work More

I am so disappointed in this dealership's integrity of the serviced department. I used to trust them. When I took my car in for routine maintenance I was lead to believe that all the procedures they were the serviced department. I used to trust them. When I took my car in for routine maintenance I was lead to believe that all the procedures they were suggesting were as recommended by Toyota. I became suspicious afterwards and investigated . I found out that I waisted $300 dollars on unnecessary services. An honest dealership would clearly delineate services recommended by the manufacturer's "maintenance guide" from those recommended by someone else. If something isn't done to make this better I will be looking else ware for sales and service. I also intend to inform Toyota how they are being misrepresented by this dealer. More

I found the service department to be very helpful in explaining what was needed as well as what is scheduled in the near term. explaining what was needed as well as what is scheduled in the near term. More

A total numbers game and impersonal experience every time I am there. They are not in the business of customer service and do not know how to make service a pleasant experience. Even when they say your car i I am there. They are not in the business of customer service and do not know how to make service a pleasant experience. Even when they say your car is ready, be prepared to wait at least 20 minutes for it to be brought around (wet and dripping). No one was around to make sure I got out of the garage door which was closed and then I still had to wait and honk. Ridiculous. More