AutoNation Toyota Libertyville - Service Center

took my car in for brake fluid service and to check brake pads. Unfortunately, a number of other issues were identified. Dealership gave me estimate and offered to take me home since work would be about 3 pads. Unfortunately, a number of other issues were identified. Dealership gave me estimate and offered to take me home since work would be about 3 hours. When I called 3.5 hours later, they were still working on car and said would take another hour or so because having problem removing a bolt and would need to drill it out. 2.5 hours called and said only 20 more minutes of work to be done. I headed to dealership and when I arrived was told mechanic was finishing up and they would then wash car. I paid bill and waited, and waited, and waited. Finally, after an hour of waiting my car was finally ready for me to take home. It was a very long, expensive day. Disappointed in communication from service staff and how long it took to complete the work. More

I have brought my Scion in for maintenance since I purchased it in 2016 and have been very happy with the service I’ve received. Never felt like they were suggesting maintenance that wasn’t really nec purchased it in 2016 and have been very happy with the service I’ve received. Never felt like they were suggesting maintenance that wasn’t really necessary. More

Took car in for electrical problem. They fixed it . When I picked up the car on my receipt was a service review. It stated my brakes were in very bad condition I asked how much it woul They fixed it . When I picked up the car on my receipt was a service review. It stated my brakes were in very bad condition I asked how much it would cost for brakes and was told $450 per axle. I took my car in to my regular shop and had brakes checked. They are fine!!!!!!! You will not see me again! Trust is important More

The female service agent I have had the past two times is very welcoming, knowledgeable, and friendly. The mechanics are competent and address any issues that my Matrix may have. Overall, I am very satisfie very welcoming, knowledgeable, and friendly. The mechanics are competent and address any issues that my Matrix may have. Overall, I am very satisfied with the AutoNation Toyota Libertyville dealership! More

I take my car in twice a year for checkup. Staff is always courteous, prompt, and very fair. It is easy to schedule service and the reminders are appreciated. Staff is always courteous, prompt, and very fair. It is easy to schedule service and the reminders are appreciated. More

Staff on site courteous. Service performed timely. Kind of pricey but vehicle is older. Tried to make appointment by phone but unamed person whom I spoke with was clearly st Service performed timely. Kind of pricey but vehicle is older. Tried to make appointment by phone but unamed person whom I spoke with was clearly struggling with access to the vehicle's record and our history of service and I terminated the call. So I resorted to making an appointment on line. Service experience after that went well with the persons named below. More

Had a recall and could fix cause I don’t have Toyota Care. Disappointed that I have to go back again and spend another hour and a half dealing with this. Care. Disappointed that I have to go back again and spend another hour and a half dealing with this. More

Easy to make and schedule an appointment for service. Friendly service advisors when you get there and check in. Services completed in a timely manner. Everyone was welcoming and professional as expected Friendly service advisors when you get there and check in. Services completed in a timely manner. Everyone was welcoming and professional as expected. No issues whatsoever. Would highly recommend for car maintenance and repair services. More

The staff were very helpful and efficient and done in a timely manner Thank you Happy Easter !! timely manner Thank you Happy Easter !! More

In the past, I would have given this dealership a 5. The service rep who assisted me was great! I had an issue with another rep not being very responsive when my rep had stepped out. I asked if he wa The service rep who assisted me was great! I had an issue with another rep not being very responsive when my rep had stepped out. I asked if he was returning soon b/c my car was ready and he only told me that he didn’t know where my rep was. He didn’t offer to find him or to help me. So, I waited for him to return. It wasn’t long but I expect to be treated better. More