AutoNation Toyota Libertyville - Service Center

Communication and price was good. The call center to make appointments could use improvement. I called at least 2 times to have my appointment corrected to get there and it’s still no The call center to make appointments could use improvement. I called at least 2 times to have my appointment corrected to get there and it’s still not correct More

Service was fast & complete. The staff was friendly and ensured the interior surfaces was kept covered to protect the carpets and seats. The staff was friendly and ensured the interior surfaces was kept covered to protect the carpets and seats. More

I’ve purchased all my Cars from this dealership. I followed Russ from the Waukegan dealership when they moved to Libertyville. In all those years I’ve only worked with two people in the Service De I followed Russ from the Waukegan dealership when they moved to Libertyville. In all those years I’ve only worked with two people in the Service Dept. Jeff and Jim and now that there gone I’ve started with David as of yesterday and he has kept the quality of your service dept. in tact. More

AutoNation Toyota in Libertyville, IL has always provided excellent service for our Camry. We purchased the Camry at AutoNation and have had it serviced at this dealership. The service writers and technici excellent service for our Camry. We purchased the Camry at AutoNation and have had it serviced at this dealership. The service writers and technicians are friendly, competent, honest, dependable and prompt. I won’t take the vehicle to another dealership or independent garage because AutoNation provides to highest quality, first rate, excellent service at an honest, fair price. More

Service was excellent! Our service manager listened to us and found the problem! Highly recommend. Our service manager listened to us and found the problem! Highly recommend. More

Got a quick appointment. Trust their service recommendations. I use the same service writer, especially now that he has returned (Mauricio). Been buying and servicing my cars Trust their service recommendations. I use the same service writer, especially now that he has returned (Mauricio). Been buying and servicing my cars there for many years. Service fees seem high, but I guess you get what you pay for. More

Appointment sat. 5-28 Re my 2017 Sienna. The sliding door or the drivers side would not close electronically. After the inspection I was told they had to order par 5-28 Re my 2017 Sienna. The sliding door or the drivers side would not close electronically. After the inspection I was told they had to order parts so no repair happened. When I got home I found the other sliding door and the tail gate door would also not close. I was not advised that this would happen. Very disappointed with this service experience. I am waiting to hear when the parts are received. I expect to leave with all three electronically closing doors working. As to the above would I recommend this service center, there is little other choice. More

During my last visit I provided a $50 coupon (that I had forgotten in the car). I was told it was too late to include the deduction on my bill and it would be placed in my records for my next visit. When I forgotten in the car). I was told it was too late to include the deduction on my bill and it would be placed in my records for my next visit. When I arrived for my 11:00 appointment I was told it would be 1-1.5 hours. So, I waited in the customer waiting area. At 1.5 hours I was told they were behind and it would be 20-30 minutes more. It was almost an hour more, for a total of 2.5 hours for a 75,000 checkup! I had to make changes in my schedule for other appointments I had made. I was so frustrated I forgot to check for the $50 credit till I got home. Of course it wasn't on the bill. At this point I believe we will begin to take our car to Classic Toyota where it was originally purchased. Although Autonation is closer to our house it is obviously not more convenient. More

Toyota Libertyville has given our family excellent service on our Toyota cars. Service representative Carlos Almanza has been exceptionally helpful, friendly and professional. We completely trust h service on our Toyota cars. Service representative Carlos Almanza has been exceptionally helpful, friendly and professional. We completely trust his recommendations and judgment. More

The service was quick, convenient and they even performed a manufacturer safety recall that arrived in the mail the day after this service. This saved me a great deal of time. a manufacturer safety recall that arrived in the mail the day after this service. This saved me a great deal of time. More