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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.4
631 Reviews

631 Reviews of AutoNation Toyota Libertyville - Service Center

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October 05, 2022

Courteous, helpful and knowledgeable staff. Prompt service and washed the car too. I’ve been using libertyville automation for over 10 years. More

by matgous
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David in service
Oct 11, 2022 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

October 03, 2022

Omar N. is helpful, knowledgeable and a pleasure to work with. He explained the necessary work to my satisfaction. Some of the parts were out of stock, and h More

by smweeksdds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Navarro
Oct 08, 2022 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2022

I went in for an oil change and they did lots of other things charged me $500. Not sure I’ll go back there again More

by peggy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No ide
Oct 08, 2022 -

AutoNation Toyota Libertyville responded

Hi Peggy, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (224) 993-9001. We'd appreciate the chance to make your experience a positive one.

Oct 08, 2022 -

peggy responded

I had an appointment on 9/29/22 for an oil and filter change. I was told I needed new wiper blades. They also checked the fluid levels. I have no idea what else they did, but I was charged $537.58 for this service and waited over 2 hours. This price is absolutely ridiculous-if they did more than that-I was not informed until they had completed whatever else they did. I doubt I’ll come back again… just another gray haired single woman that they felt they could take advantage of😡

October 01, 2022

Omar is the best! He worked hard to try to save me both time and money. My car purrs like a kitten now, thanks to the expert work and great customer service I always g More

by Cathis11van
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Oct 07, 2022 -

AutoNation Toyota Libertyville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 30, 2022

The shop does not understand how a torque wrench is to be used. The Hammer is their best friend. More

by robbie5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service writer
Oct 05, 2022 -

AutoNation Toyota Libertyville responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (224) 993-9001 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Oct 06, 2022 -

robbie5 responded

You do not want to hear from me other wise your service department manager would have come out of his office when I requested him at.

September 30, 2022

Mauricio is an Awesome Service Technician who took care of me & my truck. It was also a pleasure meeting The 2 men who worked as porters. More

by maryskelly8of13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mauricio
Oct 05, 2022 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 30, 2022

Oil Change and a tire rotation in about an hour while I waited. Great Service. Nice people. Also had a coupon they had sent to the house. Reaso nalbe price for the oil change. More

by dwbeez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sarmiento
Oct 05, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 30, 2022

No one greeted me or asked how they could help me when I arrived at the service desk even though there were 4 service managers and only 2 other customers. When I picked up the car, the same thing happened a More

by New
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The person who helped me wasn’t the same as the name on the ticket.
Oct 05, 2022 -

AutoNation Toyota Libertyville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (224) 993-9001. We'd appreciate the chance to make your experience a positive one.

September 29, 2022

Autonation Libertyville Toyota just serviced our 2015 Toyota Camry and the service was impeccable! Very short wait time, all fluids leveled and tires pressurized and even a complimentary car wash! We cou More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio
Oct 05, 2022 -

AutoNation Toyota Libertyville responded

Hi Mark, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 27, 2022

Excellent dealership, great service. Easy to use, very responsive and willing to deal. Carlos was the very best service representative. I'll continue to use autonation Libertyville To More

by dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 02, 2022 -

AutoNation Toyota Libertyville responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

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