AutoNation Toyota Libertyville - Service Center
Libertyville, IL
630 Reviews of AutoNation Toyota Libertyville - Service Center
The service department is great. Many familiar faces. However, the retrieval of your vehicle after it has been serviced could use some improvement. I waited almost 20 minutes because Many familiar faces. However, the retrieval of your vehicle after it has been serviced could use some improvement. I waited almost 20 minutes because there was no one at the desk to go and bring me my vehicle. The attendants were nowhere to be found and it was not busy at all with no vehicles to be checked in. More
I had to bring in my car for service when mice had chewed through my cabin filter. Carlos was my service advisor. He was very informative, professional and thorough in his attention to my service. I was appr through my cabin filter. Carlos was my service advisor. He was very informative, professional and thorough in his attention to my service. I was appreciative of his response to my horror at the destructiveness of what the mice had done under my hood!! Thank goodness they could fix it and I could get on with my day! More
Service was as impersonal as possible. Nobody speaks to you--just at you. And they talk down to you. 'Cause I'm a girl? Said they had washed the car--not a drop of water on it. So, did the Nobody speaks to you--just at you. And they talk down to you. 'Cause I'm a girl? Said they had washed the car--not a drop of water on it. So, did they do the other things they said they had done?? Who knows? In the meantime, numerous phone calls and emails that are not applicable. Bring up the issue--they just shrug. More
I’ve been using libertyville Toyota nation service department for 17 years. Came in yesterday for a car inspection. Mauricio was very helpful. He took a look at my car, explained things to me, showed department for 17 years. Came in yesterday for a car inspection. Mauricio was very helpful. He took a look at my car, explained things to me, showed me my options and quoted me 2 hours. I went to the waiting room and expected to be there until late morning. At 2 hours, he came and found me and told me my car was ready. I was not only surprised but felt liked I was treated very well. More
AutoNation Toyota Libertyville has ALWAYS gone above & beyond in the Service Department. Friendly, understanding and responsive team members all day everyday!! beyond in the Service Department. Friendly, understanding and responsive team members all day everyday!! More