AutoNation Toyota Libertyville - Service Center

Service timing exceeded expectations & service agent, Verina was very friendly & and enjoyable to work with!! Verina was very friendly & and enjoyable to work with!! More

Jesse met me as I pulled into the garage bay. He was quick, efficient and provided good explanations. The car was ready when promised. Great service. He was quick, efficient and provided good explanations. The car was ready when promised. Great service. More

Their service is great, I have been their customer for years and maintained my car properly although expensive. years and maintained my car properly although expensive. More

Service writers are always busy and thusly customer is always left waiting. Pricing is too high. Of the last 5 visits 3 of those they forgot the complimentary car wash and leaves me siting in the garage always left waiting. Pricing is too high. Of the last 5 visits 3 of those they forgot the complimentary car wash and leaves me siting in the garage waiting longer!! More

Friendly , helpful , fun . I have a problem , you fix it . If I ask a question , I get a honest reply to my question . I love my car , and I know you do too ! Thanks you I have a problem , you fix it . If I ask a question , I get a honest reply to my question . I love my car , and I know you do too ! Thanks you More

The service department seems very slow. It took almost 2 hours today to have a very routine inspection and maintenance on a new car and to program a second key fob. Seems like a long time t It took almost 2 hours today to have a very routine inspection and maintenance on a new car and to program a second key fob. Seems like a long time to wait considering the size of the dealership. The counter person was fine and seemed to do a good job, but in general when you walk into service oftentimes nobody even talks to you and they're all looking at their computers. Not sure what they're looking at, but they sure aren't in any hurry to serve the customer, Even when I have an appointment. When I bought my $55,000 crown in January, there's essentially no training on the complicated systems that come with such a modern car. I think sometime on the part of the sales people should be spent covering the high points on how to do some of the things at this very sophisticated car can do. When I bought my Avalon in 2021, the salesperson gave me a complete kit with finishing related products that helped me to maintain it. I was given nothing this time. In fact, I didn't even have my second fob to give to me until only recently. This time nothing was even mentioned about the free maintenance, the timing, or what was covered. The bottom line is that I don't see this dealership as being very customer friendly. You asked me yes or no whether I would recommend it and I wish that I could have had a numeric scale because yes or no forces an answer that's too extreme and not refined enough. If it wasn't so convenient for me geographically, I would definitely shop around for my next car. More

They took me on time and investigated my problem. I was satisfied and besides they provided me with a coupon for routine maintenance. I was satisfied and besides they provided me with a coupon for routine maintenance. More

AutoNation Libertyville seems to be very organized. The person who waited on me today, I think his name was Jesse, was very kind and patiently answered all my questions. Also, I had to be out of the The person who waited on me today, I think his name was Jesse, was very kind and patiently answered all my questions. Also, I had to be out of there by a specific time and he made sure that happened, for which I very much appreciated. Thank you. More

Clean facilities, kind and professional staffs. Explained exactly what the vesicle needed and what they did. The vehicle was returned in clean and expected condition Explained exactly what the vesicle needed and what they did. The vehicle was returned in clean and expected condition More

Jasper's professionalism is second to none when it comes to customer service. He delivered everything he said he would, and made the process for minor repairs less stressful. Arnold from Service was also a to customer service. He delivered everything he said he would, and made the process for minor repairs less stressful. Arnold from Service was also accommodating, professional and prompt. The communication regarding everything serviced was clear. Jasper and Arnold went above and beyond for me. Thanks you!! More