Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Toyota Libertyville - Service Center
Libertyville, IL
612 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
612 Reviews of AutoNation Toyota Libertyville - Service Center
Sort by
March 02, 2023
They delivered fast and friendly service . Tony explained the whole process before repair and informed about my options. Since this time my car didn’t need a serious repair, they even waived a Tony explained the whole process before repair and informed about my options. Since this time my car didn’t need a serious repair, they even waived all service fees. Thank you for honesty and solving the issue at free of charge. More
by Mihi
Employees Worked With
Anthony
March 01, 2023
Certainly distressed my wife, she cried. Root cause she wanted to use a coupon. She had to wait for around two hours and then ask the status. Supposedly he was waiting on the payment but Root cause she wanted to use a coupon. She had to wait for around two hours and then ask the status. Supposedly he was waiting on the payment but couldn't be bothered to let her know. Very rude with the online/auto pay. Service rep said he wasn't angry but just busy. That is a petty pitiful response. So I'm annoyed because of the treatment of my wife. Even worse the rep completely failed to explain any of the things that needed immediate attention. I spent a lot of money on a fully loaded Sienna to keep my family safe (three young children) and that was compromised by the failure to execute the simplest of duties. Now I have to make arrangements to have a 3rd party fix these things (battery failure and others) when AutoNation could have had my business. Unlikely I'll make my next two vehicle purchases here let alone trust them to do routine work. I'm not sure if this is blatant gender discrimination, bias against a European accent, or utter incompetence. In any case it is a poor reflection on the owners of AutoNation, co-workers completely let down by their forward facing service rep, and Toyota's corporate image . More
by Kevin
Employees Worked With
JO
February 20, 2023
This place is great! I have bought all my vehicles here for the last 25 years. They are fair and very service oriented. I love the service department. Carlos has helped m I have bought all my vehicles here for the last 25 years. They are fair and very service oriented. I love the service department. Carlos has helped me understand any problems with my vehicle. He always explains the services needed and the pricing of that service. I have moved to the city and still drive to Libertyville for my vehicle maintenance. More
by amber62
Employees Worked With
Carlos
February 18, 2023
The overall experience was good. The service was completed quickly. However, I get tired of the constant upselling of other services during my visit. The service was completed quickly. However, I get tired of the constant upselling of other services during my visit. More
by bsekany456
Employees Worked With
Rob
February 18, 2023
Excellent place for automobile service; reliable and friendly. This location has been great for the past 20 years that I have brought my cars for both large and small maintenance. friendly. This location has been great for the past 20 years that I have brought my cars for both large and small maintenance. More
by JMS
Employees Worked With
Carlos Almanza
February 03, 2023
I hate coming to dealership sometimes, but this was a great experienced. They’re very welcoming and pleasant. Tony helped us out, we took the car and it had to stay and got it back two days later. 5 out great experienced. They’re very welcoming and pleasant. Tony helped us out, we took the car and it had to stay and got it back two days later. 5 out 5 stars! Happy customer! More
by jocymaldonado
Employees Worked With
Tony
