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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.4
612 Reviews

612 Reviews of AutoNation Toyota Libertyville - Service Center

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April 15, 2023

The repair service was pricey but very skillfully done. The big surprise was that my car's exterior was much dirtier when I picked it up than when I dropped it off, almost as if it had been left next to a More

by lauren_hahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Apr 28, 2023 -

AutoNation Toyota Libertyville responded

Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

April 14, 2023

I am very Disappointment with the price for my car maintenance! The price was higher than I expected. I had the impression that the attendant suggested services that were not so necessary to be done o More

by dayfduarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
prefer not to mention
Apr 28, 2023 -

AutoNation Toyota Libertyville responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

April 13, 2023

Good attention to customers, individual approach. All my concernes have been discussed and noted. Great service. More

by fandrlev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramos, Mauricio
Apr 26, 2023 -

AutoNation Toyota Libertyville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 13, 2023

Tire air pressure for my Yaris IA was not done correctly, front tires are supposed to be 36psi and rear tires are supposed to be 33psi and all were done at 32psi. I mentioned to the customer service rep to More

by J Rossi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Apr 26, 2023 -

AutoNation Toyota Libertyville responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (224) 993-9001 to discuss what we can do to help.

April 12, 2023

Mauricio was thorough and understanding in knowing I could only afford to take care of safety issues. More

by tarawesselink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
Apr 26, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 07, 2023

Always bring my Corolla here. If they are ripping me off, never feels like it. Detailed estimate first, no surprises later. More

by Stmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 26, 2023 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 04, 2023

Jesse provided excellent explanations and follow up on the lug nut issue. He provided me with his contact information and an expectation for timing of the parts arrival. More

by mipeters64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse from service
Apr 07, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 04, 2023

Scheduled my car for just an OIL CHANGE, nothing else. I was at this dealer for over TWO HOURS. When I inquired why it was taking so long the service writer had no explanation. She could not find my paper More

by RobW
Recommend Dealer
No
Employees Worked With
Verina, Joyner
Apr 08, 2023 -

AutoNation Toyota Libertyville responded

Hi Robw, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. If you'd like, please contact our General Manager at (224) 993-9001. We'd appreciate the chance to make your experience a positive one.

March 31, 2023

Did everything they needed to get job done. Found what was wrong and fixed problem. Service by Mauricio was excellent. Only problem was rental company promised me car to get home. Enterprise More

by Jeanbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maricio
Apr 04, 2023 -

AutoNation Toyota Libertyville responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2023

They keep my two cars running in tip top shape. Thi is the only place I go for service. More

by Bobby121256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Apr 03, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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