AutoNation Toyota Libertyville - Service Center

Have always had great service in the sales and service department at Libertyville Toyota. However, this week I experienced the rudest, most disrespectful person I have ever encountered anywhere. It wa department at Libertyville Toyota. However, this week I experienced the rudest, most disrespectful person I have ever encountered anywhere. It was Robert in the service department, Fortunately, after going to another department and asking how to make a complaint, the lady said she would call the service manager. Arnold, the service manager, came to speak to me. He apologized for my experience, and was very kind, caring, and helpful. He took care of my tire issue. More

The car service is excellent but the customer service could improve. A “take a number” system would decrease confusion when you enter their intake area. I’ve approached CSRs when they have no customer on could improve. A “take a number” system would decrease confusion when you enter their intake area. I’ve approached CSRs when they have no customer only to be brusquely told they were busy. More

Poor customer service. Employee was disrespectful and sarcastic. AutoNation just lost a long-standing customer. This place has lost it’s quality of service. Employee was disrespectful and sarcastic. AutoNation just lost a long-standing customer. This place has lost it’s quality of service. More

Great services we people. Easy to get appointments any time. Schedule flexible I’m recommended Easy to get appointments any time. Schedule flexible I’m recommended More

Robert provided excellent service for me. He was courteous, professional and answered all my questions. I would give him a score of 10. He was courteous, professional and answered all my questions. I would give him a score of 10. More

Omar in service is beyond efficient , thoughtful and helpful. Very patient and explains service needs throughly. ,Maurice also takes extra care. helpful. Very patient and explains service needs throughly. ,Maurice also takes extra care. More

Had then change my oil and do some other fluid changes and my car came back covered in oil residue on the roof, passenger and driver side windows and windshield. and my car came back covered in oil residue on the roof, passenger and driver side windows and windshield. More

Good service department. Wish there were some new car models to look at while car is being serviced. Most employees seem to be hard working, honest and knowledgeable. Trus Wish there were some new car models to look at while car is being serviced. Most employees seem to be hard working, honest and knowledgeable. Trust is extremely important! More

Anthony was diligent in his commitment to providing a positive experience. Took many pictures of the vehicle going into service. Provided accurate description of all necessary services the vehicle was du positive experience. Took many pictures of the vehicle going into service. Provided accurate description of all necessary services the vehicle was due for. Also provided accurate cost and time for repairs . very pleased with the service here. More

Always a pleasure to bring my car there. Everyone is very helpful and very knowledgeable of what I need. Everyone is very helpful and very knowledgeable of what I need. More