AutoNation Toyota Libertyville - Service Center

Anthony was diligent in his commitment to providing a positive experience. Took many pictures of the vehicle going into service. Provided accurate description of all necessary services the vehicle was du positive experience. Took many pictures of the vehicle going into service. Provided accurate description of all necessary services the vehicle was due for. Also provided accurate cost and time for repairs . very pleased with the service here. More

Always a pleasure to bring my car there. Everyone is very helpful and very knowledgeable of what I need. Everyone is very helpful and very knowledgeable of what I need. More

Great service including waiting area. Pleasant environment. Always satisfied using this location. Friendly stuff. Fast and efficient. Pleasant environment. Always satisfied using this location. Friendly stuff. Fast and efficient. More

Went in for a simple problem with a stuck sunroof that turned into a bigger problem. Tony kept me informed every step of the way. Sent me home in a Lyft. Then a day later gave me a loaner. Turned into a turned into a bigger problem. Tony kept me informed every step of the way. Sent me home in a Lyft. Then a day later gave me a loaner. Turned into an overall excellent experience. More

Very good service and very professional people with smile faces and good attitude waiting room and bath room was very cleaned faces and good attitude waiting room and bath room was very cleaned More

Service Writer and Service Director went out of their way to resolve my complaint . I left very satisfied to resolve my complaint . I left very satisfied More

Very Professional and provides excellent Service for your vehicle, One of the reasons I purchased my Toyota from them. vehicle, One of the reasons I purchased my Toyota from them. More

From my call to schedule the service appointment I had incredibly great service. Work began ON TIME as scheduled, I was treated with smiles and helpfulness from every staff member. The area is very pleas incredibly great service. Work began ON TIME as scheduled, I was treated with smiles and helpfulness from every staff member. The area is very pleasant, great coffee bar, comfortable seats in the waiting room. A 5 star, outstanding Dealership. More

The repair of the brake rotors on this visit appears to be satisfactory. However, it was a return trip for the same problem. During a service appointment the previous month, the technician noted the irre be satisfactory. However, it was a return trip for the same problem. During a service appointment the previous month, the technician noted the irregular brake behavior (which was my primary complaint and purpose of the appointment), but made no attempt to remedy it. So this second trip to the dealer was required. Also, on the current appointment I complained of a "rumble", which the current technician identified as a minor exhaust system problem and did not suggest a repair at this time. Let's hope he's right! In addition, a routine wheel alignment, which appears satisfactory, was performed on this visit. In general, this dealer's service center appears to be less dependable than two years ago, before the pandemic disruptions. Currently, I might still recommend it, but with much more caution than previously. More

I had a frustrating time during the purchase of my vehicle there. No two people in the dealership understood the warranty program the same way... Everyone misrepresented the deal to me regarding warra vehicle there. No two people in the dealership understood the warranty program the same way... Everyone misrepresented the deal to me regarding warranty. The day I drove it out I noticed numerous chips on the outside of my windshield which the dealership refused to take care of for me, they kind of laughed it off. I had my car in there last Friday, 5-19-23 for 40,000 maintenance, per dash message. That turned out to be a tire rotation and I requested an oil change. I now have a new scratch on the inside of my driver's door window, right in the center, 1/2 to 3/4 inch long, lightning bolt shape. I am frustrated and should not have to expect these things to happen when I take my car there. Technicians should not be wearing jewelry that can scratch a window, and if using tools hard enough to scratch a window I should expect them to be as careful as possible to avoid it More