AutoNation Toyota Libertyville - Service Center

All of my transactions here run very smoothly so I really have a good time everytime I viait there for maintenance. have a good time everytime I viait there for maintenance. More

Extremely disappointed in their service. My car (still under warranty) had a power steering malfunction warning light, they told me it was fine and there was nothing wrong. THREE days later My car (still under warranty) had a power steering malfunction warning light, they told me it was fine and there was nothing wrong. THREE days later my power steering went out on the highway while driving to another state!! I called them to ask for assistance in getting the issue taken care of since they JUST serviced the vehicle and said nothing was wrong. Another dealership looked at it and immediately let me know my power steering rack needed to be replaced! I called AutoNation to understand what options they could provide me now that I was stranded in MI and they said there was nothing they could do. I requested to talk with the supervisor, I was sent through to his voicemail and he didn’t even have the decency to return my call (this was over a week ago) I live in Libertyville but will be driving extra mileage to another dealer for all future service. More

Have always had great service in the sales and service department at Libertyville Toyota. However, this week I experienced the rudest, most disrespectful person I have ever encountered anywhere. It wa department at Libertyville Toyota. However, this week I experienced the rudest, most disrespectful person I have ever encountered anywhere. It was Robert in the service department, Fortunately, after going to another department and asking how to make a complaint, the lady said she would call the service manager. Arnold, the service manager, came to speak to me. He apologized for my experience, and was very kind, caring, and helpful. He took care of my tire issue. More

The car service is excellent but the customer service could improve. A “take a number” system would decrease confusion when you enter their intake area. I’ve approached CSRs when they have no customer on could improve. A “take a number” system would decrease confusion when you enter their intake area. I’ve approached CSRs when they have no customer only to be brusquely told they were busy. More

Poor customer service. Employee was disrespectful and sarcastic. AutoNation just lost a long-standing customer. This place has lost it’s quality of service. Employee was disrespectful and sarcastic. AutoNation just lost a long-standing customer. This place has lost it’s quality of service. More

Great services we people. Easy to get appointments any time. Schedule flexible I’m recommended Easy to get appointments any time. Schedule flexible I’m recommended More

Robert provided excellent service for me. He was courteous, professional and answered all my questions. I would give him a score of 10. He was courteous, professional and answered all my questions. I would give him a score of 10. More

Omar in service is beyond efficient , thoughtful and helpful. Very patient and explains service needs throughly. ,Maurice also takes extra care. helpful. Very patient and explains service needs throughly. ,Maurice also takes extra care. More

Had then change my oil and do some other fluid changes and my car came back covered in oil residue on the roof, passenger and driver side windows and windshield. and my car came back covered in oil residue on the roof, passenger and driver side windows and windshield. More

Good service department. Wish there were some new car models to look at while car is being serviced. Most employees seem to be hard working, honest and knowledgeable. Trus Wish there were some new car models to look at while car is being serviced. Most employees seem to be hard working, honest and knowledgeable. Trust is extremely important! More