AutoNation Toyota Libertyville - Service Center

Calling to schedule service painful! Will go to fox lake to avoid the call center. People barely speak English. Called to reschedule had to answer the same questions I had already answer Will go to fox lake to avoid the call center. People barely speak English. Called to reschedule had to answer the same questions I had already answered to schedule initial appt. I was of they had to ask the questions because it was their procedure. Is this the first time you are bringing in. What needs to be serviced. I already have an appt! Why do I have to answer the same questions I just want to know if I can change the time. Fox lake you call and talk to someone you can understand and the simply ask what is the best time to call. Will contact them next time. Easier to make an appt More

I recently had problems with my battery. The salesman came to my house ,helped start the car. I was able to drive to the dealer so they could find the problem and repair it. Thanks! The salesman came to my house ,helped start the car. I was able to drive to the dealer so they could find the problem and repair it. Thanks! More

Scheduled a oil and filter service. Arrived at appointed time. Told it would take an hour and half. I was waiting, took more than 2 hours. Previously, it took a lot longer. Why am I st Arrived at appointed time. Told it would take an hour and half. I was waiting, took more than 2 hours. Previously, it took a lot longer. Why am I still coming? More

Professional, attentive to my needs and prompt response. Friendly and accommodating to my schedule, timely! Friendly and accommodating to my schedule, timely! More

The service department can use some customer service improvement. When I first arrived, I had to wait about 10 to 15 minutes for someone to come and assist me and the customers in front of me who had be improvement. When I first arrived, I had to wait about 10 to 15 minutes for someone to come and assist me and the customers in front of me who had been there waiting for assistance. More

Rob K in service is excellent and made sure my van was fixed right the first time. fixed right the first time. More

Never again would I ever use this dealership! Director of Service the worst person and needs a class in customer service. Director of Service the worst person and needs a class in customer service. More

Nice work, finished onetime, and kept us updated to the status of the work. Getting an appointment online was easy and the drop-off/pickup was fairly quick. status of the work. Getting an appointment online was easy and the drop-off/pickup was fairly quick. More

This feedback is regarding a vehicle service i did at this location. We have been servicing our vehicle here for year but this particular experience made it to one of the worst customer service experienc this location. We have been servicing our vehicle here for year but this particular experience made it to one of the worst customer service experiences. The person was very rude and I did not particularly appreciate his tone. More

Bad service refused to service my car because the parts they used were not parts for my Lexus but they never told me they were not be able to service my car cause they are not a Lexus dealer bad customer s they used were not parts for my Lexus but they never told me they were not be able to service my car cause they are not a Lexus dealer bad customer service. More