AutoNation Toyota Libertyville - Service Center

I recently had problems with my battery. The salesman came to my house ,helped start the car. I was able to drive to the dealer so they could find the problem and repair it. Thanks! The salesman came to my house ,helped start the car. I was able to drive to the dealer so they could find the problem and repair it. Thanks! More

Scheduled a oil and filter service. Arrived at appointed time. Told it would take an hour and half. I was waiting, took more than 2 hours. Previously, it took a lot longer. Why am I st Arrived at appointed time. Told it would take an hour and half. I was waiting, took more than 2 hours. Previously, it took a lot longer. Why am I still coming? More

Professional, attentive to my needs and prompt response. Friendly and accommodating to my schedule, timely! Friendly and accommodating to my schedule, timely! More

The service department can use some customer service improvement. When I first arrived, I had to wait about 10 to 15 minutes for someone to come and assist me and the customers in front of me who had be improvement. When I first arrived, I had to wait about 10 to 15 minutes for someone to come and assist me and the customers in front of me who had been there waiting for assistance. More

Rob K in service is excellent and made sure my van was fixed right the first time. fixed right the first time. More

Never again would I ever use this dealership! Director of Service the worst person and needs a class in customer service. Director of Service the worst person and needs a class in customer service. More

Nice work, finished onetime, and kept us updated to the status of the work. Getting an appointment online was easy and the drop-off/pickup was fairly quick. status of the work. Getting an appointment online was easy and the drop-off/pickup was fairly quick. More

This feedback is regarding a vehicle service i did at this location. We have been servicing our vehicle here for year but this particular experience made it to one of the worst customer service experienc this location. We have been servicing our vehicle here for year but this particular experience made it to one of the worst customer service experiences. The person was very rude and I did not particularly appreciate his tone. More

Bad service refused to service my car because the parts they used were not parts for my Lexus but they never told me they were not be able to service my car cause they are not a Lexus dealer bad customer s they used were not parts for my Lexus but they never told me they were not be able to service my car cause they are not a Lexus dealer bad customer service. More

Waiting on key fob. I ask the see I e department the guy laugh about it. Vehicle under recall, it’s been several months now! Came in for an oil change and rotation 1st s I ask the see I e department the guy laugh about it. Vehicle under recall, it’s been several months now! Came in for an oil change and rotation 1st service in- they want to do the oil change in 10k. Not a believer in the one year oil change plan. I will service on my own at 5k intervals. I ultimately only got a rotation. And when picking up vehicle there was an oil change sticker in the window stating the incorrect weight of oil, I returned to the writer. He said don’t worry we didn’t do an oil service. Note the paperwork looks like it reads it did. More