AutoNation Toyota Libertyville - Service Center

I have been going to this dealer for at least ten years but this is the first time I was disappointed. I don't know what happened since my last service 6 months ago. The advisor promised that my car would but this is the first time I was disappointed. I don't know what happened since my last service 6 months ago. The advisor promised that my car would be done in 90 minutes, and he never came back to tell me it was delayed. I went to ask him 1hr and 55 minutes later and he said another 15 minutes. I saw that my car was parked and another 5 minutes go by. The advisor was already gone and the guy that was there was very rude. He finally got me checked out after another 10 minutes of waiting. Didn't even apologize for the long wait or offer a discount. I told him the other advisor said 90 minutes and all he said was this is what it is when we are short staffed. Also, they are doing renovations and the waiting area they have us in now doesn't have the wifi. You can try and click on it but nothing happens. I hope they get more staff soon and I miss the advisors that were invested in you. More

like the kindness of attendance that your team perform, service, explain of every detail that they perform, what they did, and what needs to be done. "Great team". service, explain of every detail that they perform, what they did, and what needs to be done. "Great team". More

Personnel is friendly! Great communication and updates on vehicle’s inspection and needs. Information given was clear and precise. Great communication and updates on vehicle’s inspection and needs. Information given was clear and precise. More

They did not show me why they did replace tires. No pictures, no measurement shown, etc… I asked for some documentation/evidence, but…. No pictures, no measurement shown, etc… I asked for some documentation/evidence, but…. More

They don’t care about customer. Like every dealership, they are money driven and after they succeed the customer is just another nuisance. Like every dealership, they are money driven and after they succeed the customer is just another nuisance. More

I am very happy with the service at Auto Nation Toyota. The service reps (Mauricio and Rob) are very helpful as well as Pedro. My car was fixed quickly and problem solved! The service reps (Mauricio and Rob) are very helpful as well as Pedro. My car was fixed quickly and problem solved! More

The customer service is professional, caring, down to earth, and each representative pays close attention to detail. earth, and each representative pays close attention to detail. More

Initially, I called for an appointment, as car was undrivable, needed service asap, as planned to drive to Chicago. Receptionist was not helpful & hung up on me. I decided to drive in early am. Assis undrivable, needed service asap, as planned to drive to Chicago. Receptionist was not helpful & hung up on me. I decided to drive in early am. Assistant service manager was very helpful. Helped solve my auto problems after day &half. Part delivered had to be reordered. Work was complete next morning. Service manager was great. Provided pictures of issues removed any doubt. More

First time there. Very friendly and informative. Wish the car wash was open though. Other than that, a good experience. Very friendly and informative. Wish the car wash was open though. Other than that, a good experience. More

Love this location. But only think they can improve is if I'm a waiter waiting for my car in your waiting room I would like the service person come as soon as they get r But only think they can improve is if I'm a waiter waiting for my car in your waiting room I would like the service person come as soon as they get recommended things to do from the mechanic instead of calling me or texting me because I don't pick up phones that I don't recognize. I think I waited more then 40 minutes then I should because the service guy was waiting for me to call back. He could od just walk 10 feet to the waiting area and talk to me so I would have not waited more then I should. The oil change took to much time over 1hr and 45 minutes that is too much. More