AutoNation Toyota Libertyville - Service Center

like the kindness of attendance that your team perform, service, explain of every detail that they perform, what they did, and what needs to be done. "Great team". service, explain of every detail that they perform, what they did, and what needs to be done. "Great team". More

Personnel is friendly! Great communication and updates on vehicle’s inspection and needs. Information given was clear and precise. Great communication and updates on vehicle’s inspection and needs. Information given was clear and precise. More

They did not show me why they did replace tires. No pictures, no measurement shown, etc… I asked for some documentation/evidence, but…. No pictures, no measurement shown, etc… I asked for some documentation/evidence, but…. More

They don’t care about customer. Like every dealership, they are money driven and after they succeed the customer is just another nuisance. Like every dealership, they are money driven and after they succeed the customer is just another nuisance. More

I am very happy with the service at Auto Nation Toyota. The service reps (Mauricio and Rob) are very helpful as well as Pedro. My car was fixed quickly and problem solved! The service reps (Mauricio and Rob) are very helpful as well as Pedro. My car was fixed quickly and problem solved! More

The customer service is professional, caring, down to earth, and each representative pays close attention to detail. earth, and each representative pays close attention to detail. More

Initially, I called for an appointment, as car was undrivable, needed service asap, as planned to drive to Chicago. Receptionist was not helpful & hung up on me. I decided to drive in early am. Assis undrivable, needed service asap, as planned to drive to Chicago. Receptionist was not helpful & hung up on me. I decided to drive in early am. Assistant service manager was very helpful. Helped solve my auto problems after day &half. Part delivered had to be reordered. Work was complete next morning. Service manager was great. Provided pictures of issues removed any doubt. More

First time there. Very friendly and informative. Wish the car wash was open though. Other than that, a good experience. Very friendly and informative. Wish the car wash was open though. Other than that, a good experience. More

Love this location. But only think they can improve is if I'm a waiter waiting for my car in your waiting room I would like the service person come as soon as they get r But only think they can improve is if I'm a waiter waiting for my car in your waiting room I would like the service person come as soon as they get recommended things to do from the mechanic instead of calling me or texting me because I don't pick up phones that I don't recognize. I think I waited more then 40 minutes then I should because the service guy was waiting for me to call back. He could od just walk 10 feet to the waiting area and talk to me so I would have not waited more then I should. The oil change took to much time over 1hr and 45 minutes that is too much. More

Calling to schedule service painful! Will go to fox lake to avoid the call center. People barely speak English. Called to reschedule had to answer the same questions I had already answer Will go to fox lake to avoid the call center. People barely speak English. Called to reschedule had to answer the same questions I had already answered to schedule initial appt. I was of they had to ask the questions because it was their procedure. Is this the first time you are bringing in. What needs to be serviced. I already have an appt! Why do I have to answer the same questions I just want to know if I can change the time. Fox lake you call and talk to someone you can understand and the simply ask what is the best time to call. Will contact them next time. Easier to make an appt More