AutoNation Toyota Libertyville - Service Center

I always get good service and am convinced they are accurate with their service. I have been buying and servicing my Toyotas since I purchased my first Camry in 1987. I highly recommend them. accurate with their service. I have been buying and servicing my Toyotas since I purchased my first Camry in 1987. I highly recommend them. More

Even with their remodeling going on, they have made it very easy to drop off a car and wait till it's done. very easy to drop off a car and wait till it's done. More

The lack of response has made completing a warranty/recall service a big problem. They seem to forget people work and getting there at midday is not possible. If they don’t have courtesy vehic warranty/recall service a big problem. They seem to forget people work and getting there at midday is not possible. If they don’t have courtesy vehicles and the rental company closes at 5pm how are we getting this done? More

The actual work was fine. The notification was unclear - I was awaiting to hear from Robert and he sent an unidentified message I was unaware I would receive. Possibly, if he The notification was unclear - I was awaiting to hear from Robert and he sent an unidentified message I was unaware I would receive. Possibly, if he let me know in advance he would message me by’X time’ or something - I would have been aware. When I picked up my car, I noticed the keys were in the car prior to checking out. I told Robert - he went to the lock box and the keys were not there and indeed were in the car. When I was leaving I noticed the maintenance notice was still on and had not been reset. I asked to reset. The individual ended up getting a mechanic to show him how to reset the notice. I wish I was communicated with in advance and the process was smoother. More

Bad customer service. No respect the people.jesse is not good take care me. I pay 1377.37 dollar not give any discount . 5 years old my vehicle all service time I paying to No respect the people.jesse is not good take care me. I pay 1377.37 dollar not give any discount . 5 years old my vehicle all service time I paying to much money.for why?2018 RAV4. Now iam not going to service your place. I’m not buying any Toyota in my life More

The service is always excellent, and all repairs are done as requested. I've trusted Toyota Libertyville with my car for almost 20 years, as requested. I've trusted Toyota Libertyville with my car for almost 20 years, More

I was checked in by Robert who was very personable. I waited in the new air conditioned trailer which was comfortable. Car was ready in 2 hours which was faster than I expected. I waited in the new air conditioned trailer which was comfortable. Car was ready in 2 hours which was faster than I expected. More

Kind service, good communication, and pictures taken of car to show service needs. Not pushy. car to show service needs. Not pushy. More

This service writer had exceptional people skills, kept us informed of the service wait time and was very professional and friendly. us informed of the service wait time and was very professional and friendly. More

I have been going to this dealer for at least ten years but this is the first time I was disappointed. I don't know what happened since my last service 6 months ago. The advisor promised that my car would but this is the first time I was disappointed. I don't know what happened since my last service 6 months ago. The advisor promised that my car would be done in 90 minutes, and he never came back to tell me it was delayed. I went to ask him 1hr and 55 minutes later and he said another 15 minutes. I saw that my car was parked and another 5 minutes go by. The advisor was already gone and the guy that was there was very rude. He finally got me checked out after another 10 minutes of waiting. Didn't even apologize for the long wait or offer a discount. I told him the other advisor said 90 minutes and all he said was this is what it is when we are short staffed. Also, they are doing renovations and the waiting area they have us in now doesn't have the wifi. You can try and click on it but nothing happens. I hope they get more staff soon and I miss the advisors that were invested in you. More