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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.4
624 Reviews

624 Reviews of AutoNation Toyota Libertyville - Service Center

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September 16, 2023

I am very pleased to have David as my service advisor. He’s very knowledgeable, experienced and courteous. I really appreciated how he explained what needed to be done on my beloved Camry. Thanks to the t More

by Nancy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Sarmiento
Sep 19, 2023 -

AutoNation Toyota Libertyville responded

Hi Nancy, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Libertyville. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2023

Purchased car back in 2011 and have had car serviced at Auronation since, excellent service! More

by dscuke69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
6080 Omar Navarro
Sep 19, 2023 -

AutoNation Toyota Libertyville responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2023

We brought our car in for service, the service advisor we got was Jesse. He was rude and we have seen him be rude and unprofessional to other customers as well. More

by mlarkin1933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse O’Connor
Sep 19, 2023 -

AutoNation Toyota Libertyville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

September 09, 2023

All members are Friendly and kind. Also, reliable for the service work time. It's a good More

by jjcctv00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Sep 13, 2023 -

AutoNation Toyota Libertyville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 07, 2023

I always get good service and am convinced they are accurate with their service. I have been buying and servicing my Toyotas since I purchased my first Camry in 1987. I highly recommend them. More

by ajendrycki
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 10, 2023 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2023

Even with their remodeling going on, they have made it very easy to drop off a car and wait till it's done. More

by Dphagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Sep 07, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 01, 2023

The lack of response has made completing a warranty/recall service a big problem. They seem to forget people work and getting there at midday is not possible. If they don’t have courtesy vehic More

by Tlebiedz
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 07, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (224) 993-9001 -- we hope to hear from you soon.

August 31, 2023

The actual work was fine. The notification was unclear - I was awaiting to hear from Robert and he sent an unidentified message I was unaware I would receive. Possibly, if he More

by investor.denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert and the runner (I do not know his name)
Sep 04, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (224) 993-9001 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 30, 2023

Bad customer service. No respect the people.jesse is not good take care me. I pay 1377.37 dollar not give any discount . 5 years old my vehicle all service time I paying to More

by JJJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Sep 03, 2023 -

AutoNation Toyota Libertyville responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (224) 993-9001 at your earliest convenience to discuss how we can turn this experience into a positive one.

August 27, 2023

The service is always excellent, and all repairs are done as requested. I've trusted Toyota Libertyville with my car for almost 20 years, More

by JMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Almanza; Mauricio Ramos
Aug 31, 2023 -

AutoNation Toyota Libertyville responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Libertyville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

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