AutoNation Toyota Libertyville - Service Center

Their service charged me $265/hr in labor and had my Toyota RAV4 with minor damage for 23 DAYS!! They COMPLETELY over-promised and over-charged for their service and came absolutely nowhere in the b Toyota RAV4 with minor damage for 23 DAYS!! They COMPLETELY over-promised and over-charged for their service and came absolutely nowhere in the ballpark of even discussing minor body damage. Their communication was HORRIBLE!! I’m not exaggerating at all … HORRIBLE!! At one point, it took a day and a half to get a simple answer whether work had begun on my car. Don’t consider for a second taking your car for service at this dealership. Want to know why the service side of dealerships have such bad reputations? Here’s the perfect example!! And I actually purchased my car at this location. Go ahead and look at the good review I left the sales side of their business. But my past purchase didn’t matter one bit to these guys. They took COMPLETE advantage of me. And it’s pretty clear they knew they were scr*wing me. The final bill included a separate note stating, “The customer authorized $235 per hour labor.” Who puts that on a bill unless it’s out of the ordinary? Want more details? Go check out the details of my visit in my Yelp review. I'm telling you ... don't do it to yourself. More

My 1st appointment here went off pretty well. Carlos was informative and friendly. I liked the mechanics' video. Oil change and tire rotation took about average amount of time. 'Car looked very Carlos was informative and friendly. I liked the mechanics' video. Oil change and tire rotation took about average amount of time. 'Car looked very nice after it's wash, as well. I did get an evaluation that indicated a couple potential future concerns. If my time permitted and the pricing would've been more to my liking, I may have authorized the work at that time. Overall, I was pleased. More

Carlos was very concise on his reports of possible repair options I had to consider,. options I had to consider,. More

Brought In My Toyota Rav$ for 115K Service, Even thought it was very Busy the Team moved us thru the line efficiently and quickly. Verina Listened to what I needed done and advised what is recommended polit it was very Busy the Team moved us thru the line efficiently and quickly. Verina Listened to what I needed done and advised what is recommended politely and informatively. All with a pleasant demeanor I found very refreshing especially as busy as they were. Kudos to Verina More

I have to wait over an hour and half of the promising time. Had to canceled other appointment. time. Had to canceled other appointment. More

Thanks to Mauricio and Joan in the AutoNation Service Department advising and repairing my vehicle it has been operating excellent. Thank You Department advising and repairing my vehicle it has been operating excellent. Thank You More

Exceptional car service—professional, efficient, and reliable. Exceeded expectations with outstanding customer care and expert workmanship throughout! reliable. Exceeded expectations with outstanding customer care and expert workmanship throughout! More

Excellent service! Extremely friendly staff and the turn around was super fast! I couldn't be happier with today's trip. Extremely friendly staff and the turn around was super fast! I couldn't be happier with today's trip. More

Verina is wonderful to work with at Toyota, and is always so pleasant and professional. so pleasant and professional. More

Vee is the best needed tires for my vehicle. And she made it happen that day with a great price!!! And she made it happen that day with a great price!!! More