AutoNation Toyota Libertyville

The service department seems very slow. It took almost 2 hours today to have a very routine inspection and maintenance on a new car and to program a second key fob. Seems like a long time t It took almost 2 hours today to have a very routine inspection and maintenance on a new car and to program a second key fob. Seems like a long time to wait considering the size of the dealership. The counter person was fine and seemed to do a good job, but in general when you walk into service oftentimes nobody even talks to you and they're all looking at their computers. Not sure what they're looking at, but they sure aren't in any hurry to serve the customer, Even when I have an appointment. When I bought my $55,000 crown in January, there's essentially no training on the complicated systems that come with such a modern car. I think sometime on the part of the sales people should be spent covering the high points on how to do some of the things at this very sophisticated car can do. When I bought my Avalon in 2021, the salesperson gave me a complete kit with finishing related products that helped me to maintain it. I was given nothing this time. In fact, I didn't even have my second fob to give to me until only recently. This time nothing was even mentioned about the free maintenance, the timing, or what was covered. The bottom line is that I don't see this dealership as being very customer friendly. You asked me yes or no whether I would recommend it and I wish that I could have had a numeric scale because yes or no forces an answer that's too extreme and not refined enough. If it wasn't so convenient for me geographically, I would definitely shop around for my next car. More

They took me on time and investigated my problem. I was satisfied and besides they provided me with a coupon for routine maintenance. I was satisfied and besides they provided me with a coupon for routine maintenance. More

Very professionally handled, patience with new driver, great experience! Made financial aspect of purchase nice and easy, thank you! great experience! Made financial aspect of purchase nice and easy, thank you! More

James was the best, friendly knowledgeable and was able to get me better financing the originally presumed to get me better financing the originally presumed More

AutoNation Libertyville seems to be very organized. The person who waited on me today, I think his name was Jesse, was very kind and patiently answered all my questions. Also, I had to be out of the The person who waited on me today, I think his name was Jesse, was very kind and patiently answered all my questions. Also, I had to be out of there by a specific time and he made sure that happened, for which I very much appreciated. Thank you. More

I’ll be honest I’ve dealt with quite a few different dealers. This is the only one I’m walking out of feeling happy and satisfied. Various representatives including Timothy, Dimitri, Sam, and others wer dealers. This is the only one I’m walking out of feeling happy and satisfied. Various representatives including Timothy, Dimitri, Sam, and others were incredibly nice. Made us feel like family. I’m very satisfied and so is my girlfriend. Thank you More

Facility was Large and new-looking. James Kirby, our sales person, was helpful and low-key…no sales pressure. The Finance Manager, Sean, helped us with some good information, but we James Kirby, our sales person, was helpful and low-key…no sales pressure. The Finance Manager, Sean, helped us with some good information, but we did not like the Sales Pressure to purchase additional insurance packages at the end. We just wanted to pay for our Prius and leave, but this ending session had a lot of Sales pressure. Ed & Janice Kuhlmann More

Work with Saleem. Great professionalism. Good experience for me on the purchase of a new vehicle. Great professionalism. Good experience for me on the purchase of a new vehicle. More

Very efficient and helpful with the purchase and the price was good I will recommend price was good I will recommend More

Michael A was fantastic to work with, he was knowledgeable, patient and very helpful. It was a pleasure buying a car from him. knowledgeable, patient and very helpful. It was a pleasure buying a car from him. More