AutoNation Toyota Libertyville
Libertyville, IL
Filter Reviews by Keyword
By Type
Showing 1,220 reviews
I purchased my Rav at this dealership as well as two other cars. The service is always great and Verina was helpful and friendly. I am a long time customer. Thanks for the great service. other cars. The service is always great and Verina was helpful and friendly. I am a long time customer. Thanks for the great service. More
i called a week ahead and they couldnt fit me into a time slot that was convenent for me . which was first morning slot so i had to move up a day which ended up being ok but it was only an oil change and r slot that was convenent for me . which was first morning slot so i had to move up a day which ended up being ok but it was only an oil change and rotating tires More
Rick Samborski in sales was excellent from the day I ordered my RAV4 to the day I drove it home. He kept me updated along the way of it's stairs and when I could expect to have it ready. Constant commun ordered my RAV4 to the day I drove it home. He kept me updated along the way of it's stairs and when I could expect to have it ready. Constant communication made it easy to know exactly what was going on. I love my new hybrid RAV4 and the purchasing process was as easy as could be. They even accommodated me for an appointment after I got out of work so that I could pick up the car. More
While the repair and oil change were completed promptly and apparently effectively, certain elements of the visit were cause for concern. For example, for the first 12 years of using your dealership, I re and apparently effectively, certain elements of the visit were cause for concern. For example, for the first 12 years of using your dealership, I relied on exactly two service advisors. However, since the retirement of Jim Lykkens at the end of 2020, I have been assigned three different advisors in 1 and 1/2 years! While this can be attributed largely to the pandemic crisis, the apparent instability is unsettling. More
Excellent service, despite the number of people that were waiting for the service , I did not feel any delay. The service was excellent and prompt! Love this dealership waiting for the service , I did not feel any delay. The service was excellent and prompt! Love this dealership More