AutoNation Toyota Libertyville

Initial communication was the service would take one hour. After 1 and 3/4 hours I had to find the service rep who was assisting me while I waited (clean waiting area suitable for working while waiting hour. After 1 and 3/4 hours I had to find the service rep who was assisting me while I waited (clean waiting area suitable for working while waiting). Mauricio was very polite and apologetic and then informed me they were trying to diagnose an issue with a computer malfunction code. After another hour Mauricio informed me they would like to keep the car overnight to check everything out in detail. Mauricio offered me a no cost rental car from Enterprise. The Enterprise rep and car was at the location within 15 minutes. While the overall service took longer to diagnose and correct the issue, Mauricio explained everything in detail to me and provided the rental car. The next morning I received a call from Mauricio to let me know my car was ready. I would rather have my vehicle go through the necessary diagnosis to receive the appropriate service (and time) instead of receiving a BS answer, not correcting the issue and having to come back again for the same problem. More

The service is good and the waiting time is as expected. The waiting room is clean. The waiting room is clean. More

Great service, attentive and knowledgeable people. The recurrent problem was looked several times until it was solved The recurrent problem was looked several times until it was solved More

Staff was very polite and helpful. The waiting was clean and had fresh coffee available. The waiting was clean and had fresh coffee available. More

Richard helped me very good on purchasing my hybrid sedan here. Thank you so much. Love this dealership. Very honest and upfront with all the pricing and stuff. here. Thank you so much. Love this dealership. Very honest and upfront with all the pricing and stuff. More

Always courteous and accurate Auto Service; very thorough, and the staff inspires confidence in the final result -- which is a Toyota that I can trust to drive anywhere. I've been a customer for thorough, and the staff inspires confidence in the final result -- which is a Toyota that I can trust to drive anywhere. I've been a customer for at least 15 years. More

Fantastic customer service from the moment I drove in to the dealership. Friendly staff as well as clean all around. the dealership. Friendly staff as well as clean all around. More

Always had good experience with the Service Department. Very courteous and transparent with what my vehicle needs from a maintenance standpoint. Very courteous and transparent with what my vehicle needs from a maintenance standpoint. More

Good job. Carlos Almanza is amazing. He advised what is required for my vehicle for 65k mileage and got the things done. Carlos Almanza is amazing. He advised what is required for my vehicle for 65k mileage and got the things done. More

My husband and I had have buy cars from this dealership for years but lately is has bee nothing but mean unprofessional and sometimes they make me feel like they don’t like Spanish people from service my c for years but lately is has bee nothing but mean unprofessional and sometimes they make me feel like they don’t like Spanish people from service my car to the financial personal it is very sad More