AutoNation Toyota Libertyville

I am a long-time customer of Libertyville Toyota; 16 years and 4 vehicles. I recently bought a Highlander at another dealership due to inventory challenges, but continue to get my servicing done at Lib years and 4 vehicles. I recently bought a Highlander at another dealership due to inventory challenges, but continue to get my servicing done at Libertyville. They are always responsive, communicative, and are absolutely true to their commitments regarding vehicle availability. I have seen a number of service techs come and go, but their standard is consistent. More

Took our Prius in for 50,000 mile service. The dealership was fast and thorough. I particularly liked the advice that it needed a replacement engine air filter which they offered to do - howev The dealership was fast and thorough. I particularly liked the advice that it needed a replacement engine air filter which they offered to do - however the parts department was happy to sell me the filter and I replaced it myself in a minute (two clips - no tool required) More

I am upset that they cannot change the brightness of the backup camera.. They have claimed to fix the problem several times, to no avail. I still cannot see the backup screen because it is often too dark backup camera.. They have claimed to fix the problem several times, to no avail. I still cannot see the backup screen because it is often too dark. More

Thorough, efficient, professional, and timely service. Facility was clean and organized, Support personnel were friendly and courteous. Facility was clean and organized, Support personnel were friendly and courteous. More

Friendly associate, work done promptly and as requested. Nice waiting area. Thanks for the car wash, too. Nice waiting area. Thanks for the car wash, too. More

From the moment I entered the dealership, placed my order for a new Tacoma and got the call to come and pickup the car I can say that this guys care about customers. Timothy Davidson was the salesman I work for a new Tacoma and got the call to come and pickup the car I can say that this guys care about customers. Timothy Davidson was the salesman I worked with and he's been very helpful and above all keeps me informed about the status of my order often and I thank you all you for your support. Nice team there. More

They made it fast and straight forward I had 5 stars experience through the whole purchase process. Excellent job experience through the whole purchase process. Excellent job More

Usually, the work is done right, but the last service, which happened to be 30,000 miles service, was a nightmare. On the short drive home from the dealership car started heavily smoking and stuttering. which happened to be 30,000 miles service, was a nightmare. On the short drive home from the dealership car started heavily smoking and stuttering. I let car cool down at some parking lot and then brought it back to the dealership. After another half an hour my car was fixed and I was told that it is not a big deal and car is now safe to drive. I did not see many cars with the black smoke coming from under the hood on the road. I suspect that mechanics did a sloppy job or missed some step during the initial service. I will give 5 stars for customer service, because unlike the service itself, the communication was done in a polite and professional manner. Also, I realize that the botched service is not the personal fault of the customer service professional I dealt with leaving and picking up my car More

I was treated very well, got a great deal and had all my questions answered and very happy with car I purchased questions answered and very happy with car I purchased More

Always treated fairly and very friendly staff in the service department very happy with this dealership. service department very happy with this dealership. More