AutoNation Toyota Libertyville

The purchase process went hassle and stress free. Dimitri was very informative and pleasant to work with. Unfortunately, the wait was very uncertain and it took 5 month when I was originally told tha Dimitri was very informative and pleasant to work with. Unfortunately, the wait was very uncertain and it took 5 month when I was originally told that it won’t be longer than 2 months. More

Mobi was great. My 2022 Highlander is a great car. Easy to drive and very comfortable. When my wife and I had some time we started to go over the financial paperwork My 2022 Highlander is a great car. Easy to drive and very comfortable. When my wife and I had some time we started to go over the financial paperwork. Much to our surprise we were charged $619 for an Appearance Protection-3 yr and $639 for a dent protection plan under the heading of Dealer Added Equipment. At the bottom of the notice was *Dealer added optional equipment no required for vehicle purchase or to obtain financing. Next paragraph; **These product(s) accessory(s) are not provided by the vehicles manufacturer and are not covered by the vehicles warranty coverage. The products/accessories are backed by the Dealership and the warranty provided by the product manufacturer. At no time during the purchasing process was I informed of these dealer add ons I was never informed and given the opportunity to refuse this extra charge. At the final. At the final paperwork signing I was told of warranty packages that I could obtain. They were explained fully in detail. These packages I refused. But at least I was informed of them and the costs explained. The dealer added equipment, worth $1,258, was never explained to me or was given the chance to refuse these add ons. I will further pursue obtaining a refund. More

I like this dealership and my Toyota Highlander. My recent service at this dealership was great. My service rep..was excellent. Mauricio Ramos has always been helpful with any problems or questions My recent service at this dealership was great. My service rep..was excellent. Mauricio Ramos has always been helpful with any problems or questions, even if I needed to call him from a recent Wisc.. trip with a question about an icon on my dashboard.. I feel he is an outstanding employee and a great asset to automation Toyota Libertyville.. Sincerely, A.Conaway More

Clear and honest communication. No surprises. It’s what one expects from their dealership. THANKS! No surprises. It’s what one expects from their dealership. THANKS! More

Excellent service. Excellent service agent. A little trouble getting a call back for appointment. Miss the donut holes Excellent service agent. A little trouble getting a call back for appointment. Miss the donut holes More

Great Job! Carlos was very professional and kept me informed during the day! Great Job! Carlos was very professional and kept me informed during the day! Great Job! More

Service department lacks professional standards. I won’t be coming back for service.No thanks. I won’t be coming back for service.No thanks. More

Purchased vehicle from Dimitri couple weeks ago. No mark ups, they’re doing business straight. Easy process, definitely recommend! No mark ups, they’re doing business straight. Easy process, definitely recommend! More

I’ve been coming to Libertiville Toyota for service since I bought my vehicle from this dealership. The last time I’ve noticed the service became sloppy and negligent. Started when my vehicle was done and a I bought my vehicle from this dealership. The last time I’ve noticed the service became sloppy and negligent. Started when my vehicle was done and a guy brought my car back, I just saw how he opened my vehicle door, just pushed it so it was bouncing back and forth, the guy must haven’t been aware that the vehicle wasn’t a gift from the dealership and I had to purchased it with my hard earned money. Treating vehicle with such negligence in front of the customer is beyond. Next thing after coming back I’ve inspected my vehicle and noticed that air filter compartment wasn’t locked , they opened it and left it unlocked. Giving me kind of idea what else wrong they did I’m not aware of. More

Great experience working with the staff, especially Sales man Jesus Monroy. Will definitely refer to family and friends. man Jesus Monroy. Will definitely refer to family and friends. More