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AutoNation Toyota Libertyville
Libertyville, IL
1,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 14, 2022
Brought my Highlander in for oil change. was promptly greeted and checked in. Service was friendly. Minimal wait time. I bought my car at this location 2 years ago. My sales person reco was promptly greeted and checked in. Service was friendly. Minimal wait time. I bought my car at this location 2 years ago. My sales person recognized my and had a nice chit chat. Pleasant visit. More
by snarvo
Employees Worked With
Jesse O'Connor
November 13, 2022
I bought a highlander from this dealership yesterday; Sales Rep was excellent. Pawel, you did a great job, were courteous, and stayed on top of communication. But once we stepped into Finance to sign all Sales Rep was excellent. Pawel, you did a great job, were courteous, and stayed on top of communication. But once we stepped into Finance to sign all the paperwork which Mr.T (you know who you are) handled, the experience was downhill, he was super pushy to make us buy one of the protection plans Toyota offered and very disrespect towards our choice, ridiculed us for not getting one, and laughed at us for buying a Honda Odyssey elite model in 2017, btw just like the platinum being the highest trim, touring elite is the highest trim for Honda, if you do not know that, educate yourself. Just for your info Mr.T, my 6-year-old Odyssey gave me no problems; it saved my life and got totaled. Not a single scratch on me. I doubt my choice of buying a Toyota and wonder if it will hold up like Honda. Pawel, you were awesome, and keep going, good luck on your future endeavors. More
by Wittyvitty77
Employees Worked With
Pawel and T
November 13, 2022
Autonation is great on what they are doing. Service is good, you can feel the performance of your car is change and feeling your car has been properly taking cared of. Service fee might bee hig Service is good, you can feel the performance of your car is change and feeling your car has been properly taking cared of. Service fee might bee high but it is worth it and also sometimes they give you considerable price. More
by NeilJ
Employees Worked With
Robert Kolodny
November 12, 2022
I ordered a car through the Costco auto program, around early May, and the sales person told me it would take 2-3 months for the car to arrive. Dealership required me to leave a 2.5 grand deposit which I d early May, and the sales person told me it would take 2-3 months for the car to arrive. Dealership required me to leave a 2.5 grand deposit which I did. It has been almost 7 months now, and still no car. There has been no word from the dealership, no emails nor texts. In the very beginning i got 2 phone calls from them, offering to buy a car with a package that didn't work for me, and after that, no calls, texts, emails, and updates. Extremely disappointed in their lack of communication, and I urge everyone to find a better way to get their car. The sales representative that I talked to was not knowledgeable, and would ignore/not return my calls every time I tried to contact him. He never explained what my costco program perks would be. They holding my money not bothering themselves to keep me updated. If i was informed about the 7 month delay from the beginning i probably will consider a different dealership or even a different brand. I will be further complaining to both Costco as well as Better Business Bureau. More
by rakovd
Employees Worked With
Aleksander,Lucas
