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AutoNation Toyota Libertyville

Libertyville, IL

4.5
1,221 Reviews
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1180 South Milwaukee Avenue

Libertyville, IL

60048

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Showing 1,221 reviews

November 28, 2022

After 3 different appointments trying to resolve my issues, Carlos Almanza was able to find the problem and repair it. Not only was he patient, he was understanding and extremely gracious. I am so hap More

by Marcia Jacobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Almanza
Nov 29, 2022 -

AutoNation Toyota Libertyville responded

Hello Jacobson, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Libertyville! If you ever need help, just give us a call. Happy motoring!

November 28, 2022

Advisor didn't explain what was wrong with propeller. Was too busy with something else. More

by golden24g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Nov 29, 2022 -

AutoNation Toyota Libertyville responded

Hi, we are disappointed to learn of your experience here at AutoNation Toyota Libertyville, but will take this opportunity to improve. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (224) 993-9001 -- we hope to hear from you soon. Take care!

November 27, 2022

I have been going for oil changes for years, but this is the first time I experienced such unpleasant service, the attendant was not helpful in answering questions in a professional manner More

by Maiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Nov 29, 2022 -

AutoNation Toyota Libertyville responded

Hi Maiet, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

November 25, 2022

Enjoyed my experience with Dimitri. Made the whole process smooth, and kept me up to date the whole time. More

by ToyotaAnita
Recommend Dealer
Yes
Employees Worked With
Dimitri
Nov 26, 2022 -

AutoNation Toyota Libertyville responded

Hello there! We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 24, 2022

Everyone is so helpful and they are truly concerned about their customers. Then my brake system light came on, they advised that I have the car towed in rather than take the chance driving it there. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 26, 2022 -

AutoNation Toyota Libertyville responded

Hi Ellen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 24, 2022

Timothy Davidson our sales associate provided excellent customer service and information on our vehicle purchase! He always informed us with updates on our options, to obtain a new vehicle during these ver More

by LT 23RAV4LE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Timothy Davidson
Nov 26, 2022 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 24, 2022

Very clean and the people were polite. My only issue was that eventhough I had an appointment it took 2.5 hours to do an oil change and tire rotation. More

by J1hn36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
November 24, 2022

My niece and I worked with Art and Sean it was great… thanks for all More

by Paadelberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toyota, Camry, xle. Art and sean
Nov 26, 2022 -

AutoNation Toyota Libertyville responded

Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

November 24, 2022

Very clean and the people were polite. My only complaint, and its minor, is that the car wash was out of service and the popcorn machine was not working. More

by jimk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Almanza
Nov 26, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (224) 993-9001. We'd appreciate the chance to make your experience a positive one.

November 22, 2022

Great experience with the dealership. Car was finished on time as promised. They as all my questions. More

by fheller342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse o'connor
Nov 24, 2022 -

AutoNation Toyota Libertyville responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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