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AutoNation Toyota Libertyville
Libertyville, IL
1,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 04, 2023
I’ve been a service customer and car buyer at Autonation Toyota Libertyville since September 2018. I’m 68 years old. This is the best service center I’ve dealt with. Period Toyota Libertyville since September 2018. I’m 68 years old. This is the best service center I’ve dealt with. Period More
by Michael
Employees Worked With
Don’t remember
March 03, 2023
I made an appointment for the same day. I was handled with professionalism and efficiency. My car's needs were addressed in less than the time promised. Everyone was very friendly too! I was handled with professionalism and efficiency. My car's needs were addressed in less than the time promised. Everyone was very friendly too! More
by daleslachman
Employees Worked With
I don't recall
March 02, 2023
They delivered fast and friendly service . Tony explained the whole process before repair and informed about my options. Since this time my car didn’t need a serious repair, they even waived a Tony explained the whole process before repair and informed about my options. Since this time my car didn’t need a serious repair, they even waived all service fees. Thank you for honesty and solving the issue at free of charge. More
by Mihi
Employees Worked With
Anthony
March 01, 2023
Certainly distressed my wife, she cried. Root cause she wanted to use a coupon. She had to wait for around two hours and then ask the status. Supposedly he was waiting on the payment but Root cause she wanted to use a coupon. She had to wait for around two hours and then ask the status. Supposedly he was waiting on the payment but couldn't be bothered to let her know. Very rude with the online/auto pay. Service rep said he wasn't angry but just busy. That is a petty pitiful response. So I'm annoyed because of the treatment of my wife. Even worse the rep completely failed to explain any of the things that needed immediate attention. I spent a lot of money on a fully loaded Sienna to keep my family safe (three young children) and that was compromised by the failure to execute the simplest of duties. Now I have to make arrangements to have a 3rd party fix these things (battery failure and others) when AutoNation could have had my business. Unlikely I'll make my next two vehicle purchases here let alone trust them to do routine work. I'm not sure if this is blatant gender discrimination, bias against a European accent, or utter incompetence. In any case it is a poor reflection on the owners of AutoNation, co-workers completely let down by their forward facing service rep, and Toyota's corporate image . More
by Kevin
Employees Worked With
JO
