AutoNation Toyota Libertyville

The repair of the brake rotors on this visit appears to be satisfactory. However, it was a return trip for the same problem. During a service appointment the previous month, the technician noted the irre be satisfactory. However, it was a return trip for the same problem. During a service appointment the previous month, the technician noted the irregular brake behavior (which was my primary complaint and purpose of the appointment), but made no attempt to remedy it. So this second trip to the dealer was required. Also, on the current appointment I complained of a "rumble", which the current technician identified as a minor exhaust system problem and did not suggest a repair at this time. Let's hope he's right! In addition, a routine wheel alignment, which appears satisfactory, was performed on this visit. In general, this dealer's service center appears to be less dependable than two years ago, before the pandemic disruptions. Currently, I might still recommend it, but with much more caution than previously. More

Edgar was great to work with! Very friendly and went above and beyond. Highly recommend! Very friendly and went above and beyond. Highly recommend! More

I had a frustrating time during the purchase of my vehicle there. No two people in the dealership understood the warranty program the same way... Everyone misrepresented the deal to me regarding warra vehicle there. No two people in the dealership understood the warranty program the same way... Everyone misrepresented the deal to me regarding warranty. The day I drove it out I noticed numerous chips on the outside of my windshield which the dealership refused to take care of for me, they kind of laughed it off. I had my car in there last Friday, 5-19-23 for 40,000 maintenance, per dash message. That turned out to be a tire rotation and I requested an oil change. I now have a new scratch on the inside of my driver's door window, right in the center, 1/2 to 3/4 inch long, lightning bolt shape. I am frustrated and should not have to expect these things to happen when I take my car there. Technicians should not be wearing jewelry that can scratch a window, and if using tools hard enough to scratch a window I should expect them to be as careful as possible to avoid it More

AutoNation Toyota helped take good care of my vehicle. We did some work on it and things weren't clicking. But, I brought it back in and they made sure to get the job done right. I recommend their service We did some work on it and things weren't clicking. But, I brought it back in and they made sure to get the job done right. I recommend their services. More

Reserving my vehicle was quick and easy without having to go in person. Vehicle arrived with no issues. Service was very professional from the sales guys to the manager. This is the second vehicle I purchase go in person. Vehicle arrived with no issues. Service was very professional from the sales guys to the manager. This is the second vehicle I purchase from them even though it’s far from me! More

Michael was a pleasure to work with. Jordan was extremely helpful and overall it was a painless process. Highly recommend michael as saleperson and jordan as your business manager! Jordan was extremely helpful and overall it was a painless process. Highly recommend michael as saleperson and jordan as your business manager! More

I trust taking my car to Libertyville Toyota for service. The service staff clearly explains the recommendations, and the service is efficient. The service staff clearly explains the recommendations, and the service is efficient. More

Very professional, explain everything , what I wanted to know, give discount, very positive , feel comfortable there. know, give discount, very positive , feel comfortable there. More

Excellent service, good prices, keeps our cars running well. Clean shop and good amenities when you have to wait for your car. well. Clean shop and good amenities when you have to wait for your car. More

This was the first time I’ve purchased a car through mostly emails and phone calls. The sales rep Dave Killian made it very clear and easy throughout. All in all a great experience, minus a very long wa mostly emails and phone calls. The sales rep Dave Killian made it very clear and easy throughout. All in all a great experience, minus a very long wait to speak with the finance department. More