AutoNation Toyota Libertyville

Hate having to buy a new car, but AutoNation made it relatively easy. I do not like that they automatically scheduled me for my first service 6 months out and when I called to try to talk to a person n relatively easy. I do not like that they automatically scheduled me for my first service 6 months out and when I called to try to talk to a person no one returned my call. Guess they sold me a car now they can ignore me? More

Even with their remodeling going on, they have made it very easy to drop off a car and wait till it's done. very easy to drop off a car and wait till it's done. More

The lack of response has made completing a warranty/recall service a big problem. They seem to forget people work and getting there at midday is not possible. If they don’t have courtesy vehic warranty/recall service a big problem. They seem to forget people work and getting there at midday is not possible. If they don’t have courtesy vehicles and the rental company closes at 5pm how are we getting this done? More

Yaxeni Cruz was an outstanding salesperson. She was thinking out of the box and was able to understand our objective and found us the right car. Outstanding personality, excellent communication She was thinking out of the box and was able to understand our objective and found us the right car. Outstanding personality, excellent communication skills and knowledgeable. Very sweet demeanor and gracious. My wife and i had a great experience working with her. Mr. Thomas Peterson was also a very knowledgeable manager. Down to earth , very straight forward and flexible. It was a pleasure dealing with him. We ended up with a great car thanks to Yaxeni and we were able to purchase it thanks to Tom. George Aynilian More

The actual work was fine. The notification was unclear - I was awaiting to hear from Robert and he sent an unidentified message I was unaware I would receive. Possibly, if he The notification was unclear - I was awaiting to hear from Robert and he sent an unidentified message I was unaware I would receive. Possibly, if he let me know in advance he would message me by’X time’ or something - I would have been aware. When I picked up my car, I noticed the keys were in the car prior to checking out. I told Robert - he went to the lock box and the keys were not there and indeed were in the car. When I was leaving I noticed the maintenance notice was still on and had not been reset. I asked to reset. The individual ended up getting a mechanic to show him how to reset the notice. I wish I was communicated with in advance and the process was smoother. More

Bad customer service. No respect the people.jesse is not good take care me. I pay 1377.37 dollar not give any discount . 5 years old my vehicle all service time I paying to No respect the people.jesse is not good take care me. I pay 1377.37 dollar not give any discount . 5 years old my vehicle all service time I paying to much money.for why?2018 RAV4. Now iam not going to service your place. I’m not buying any Toyota in my life More

The service is always excellent, and all repairs are done as requested. I've trusted Toyota Libertyville with my car for almost 20 years, as requested. I've trusted Toyota Libertyville with my car for almost 20 years, More

I was checked in by Robert who was very personable. I waited in the new air conditioned trailer which was comfortable. Car was ready in 2 hours which was faster than I expected. I waited in the new air conditioned trailer which was comfortable. Car was ready in 2 hours which was faster than I expected. More

Kind service, good communication, and pictures taken of car to show service needs. Not pushy. car to show service needs. Not pushy. More

I was treated with courtesy and kind. We made an arrangement to put a deposit for a future deal of a Prius Prime. We made an arrangement to put a deposit for a future deal of a Prius Prime. More