AutoNation Toyota Libertyville

Was wanting to buy a car as a project car, fairly priced but was concerned about rust. Wanted to put it on a lift and get pictures and or see the condition ourselves, to which they adamantly refused. They s but was concerned about rust. Wanted to put it on a lift and get pictures and or see the condition ourselves, to which they adamantly refused. They said that if the rust is too bad, we can take it back, which the first thing we did was put it up and to find that it was a rust bucket. For the less than 24h we had the car, it seemed in good mechanical condition and the interior was great. Thankfully they were good on their word of taking the car back, but almost a whole day was wasted. More

Had our 2023 Highlander in for the 5000 mile check up. The service department was very friendly and completed the check up and tire rotation in a timely manner. The waiting area is exceptionally clean and The service department was very friendly and completed the check up and tire rotation in a timely manner. The waiting area is exceptionally clean and comfortable. We also appreciated the fresh coffee service. More

Went in for oil change, tire rotation and new engine air filter. Liset, service advisor processed everything and all work was done satisfactorily. They do things right. filter. Liset, service advisor processed everything and all work was done satisfactorily. They do things right. More

Great sales experience form the salesman, to the manager, to the business manager! Will definitely recommend. to the business manager! Will definitely recommend. More

All of my transactions here run very smoothly so I really have a good time everytime I viait there for maintenance. have a good time everytime I viait there for maintenance. More

Extremely disappointed in their service. My car (still under warranty) had a power steering malfunction warning light, they told me it was fine and there was nothing wrong. THREE days later My car (still under warranty) had a power steering malfunction warning light, they told me it was fine and there was nothing wrong. THREE days later my power steering went out on the highway while driving to another state!! I called them to ask for assistance in getting the issue taken care of since they JUST serviced the vehicle and said nothing was wrong. Another dealership looked at it and immediately let me know my power steering rack needed to be replaced! I called AutoNation to understand what options they could provide me now that I was stranded in MI and they said there was nothing they could do. I requested to talk with the supervisor, I was sent through to his voicemail and he didn’t even have the decency to return my call (this was over a week ago) I live in Libertyville but will be driving extra mileage to another dealer for all future service. More

Well organized and great service. Will definitely keep doing business with this dealership and Toyota Will definitely keep doing business with this dealership and Toyota More

After months of shopping for a very specific Tacoma through numerous dealerships in the Chicagoland/WI/NW Indiana area, I decided to go with Libertyville. First of all, they had the exact options I di through numerous dealerships in the Chicagoland/WI/NW Indiana area, I decided to go with Libertyville. First of all, they had the exact options I did want, and not the ones I didn't. Second was the dealer discount offered. No one else could come close, or even offer a discount. BS stories about inventory shortages, etc. John L was my salesman. He was great to work with and very responsive. We worked through the deal before I even had to go into the dealership. I then stopped to sign the deal and pay the downpayments and such. Jordan handled that. Very straight forward process without and of the dealer "games" we are all fearful / used to. I was in and out. Both gentlemen were very easy going and made the process, may I say... enjoyable. When it is time for my next Toyota, I will be contacting them first. More

Have always had great service in the sales and service department at Libertyville Toyota. However, this week I experienced the rudest, most disrespectful person I have ever encountered anywhere. It wa department at Libertyville Toyota. However, this week I experienced the rudest, most disrespectful person I have ever encountered anywhere. It was Robert in the service department, Fortunately, after going to another department and asking how to make a complaint, the lady said she would call the service manager. Arnold, the service manager, came to speak to me. He apologized for my experience, and was very kind, caring, and helpful. He took care of my tire issue. More

The car service is excellent but the customer service could improve. A “take a number” system would decrease confusion when you enter their intake area. I’ve approached CSRs when they have no customer on could improve. A “take a number” system would decrease confusion when you enter their intake area. I’ve approached CSRs when they have no customer only to be brusquely told they were busy. More