AutoNation Toyota Libertyville

Never again would I ever use this dealership! Director of Service the worst person and needs a class in customer service. Director of Service the worst person and needs a class in customer service. More

Nice work, finished onetime, and kept us updated to the status of the work. Getting an appointment online was easy and the drop-off/pickup was fairly quick. status of the work. Getting an appointment online was easy and the drop-off/pickup was fairly quick. More

This feedback is regarding a vehicle service i did at this location. We have been servicing our vehicle here for year but this particular experience made it to one of the worst customer service experienc this location. We have been servicing our vehicle here for year but this particular experience made it to one of the worst customer service experiences. The person was very rude and I did not particularly appreciate his tone. More

Mike was thorough and friendly. He took the time to answer all questions. Awesome to work with. He took the time to answer all questions. Awesome to work with. More

Bad service refused to service my car because the parts they used were not parts for my Lexus but they never told me they were not be able to service my car cause they are not a Lexus dealer bad customer s they used were not parts for my Lexus but they never told me they were not be able to service my car cause they are not a Lexus dealer bad customer service. More

Waiting on key fob. I ask the see I e department the guy laugh about it. Vehicle under recall, it’s been several months now! Came in for an oil change and rotation 1st s I ask the see I e department the guy laugh about it. Vehicle under recall, it’s been several months now! Came in for an oil change and rotation 1st service in- they want to do the oil change in 10k. Not a believer in the one year oil change plan. I will service on my own at 5k intervals. I ultimately only got a rotation. And when picking up vehicle there was an oil change sticker in the window stating the incorrect weight of oil, I returned to the writer. He said don’t worry we didn’t do an oil service. Note the paperwork looks like it reads it did. More

Everything was great, great quick service. Advisor kept us up to date and when the vehicle would be ready. Advisor kept us up to date and when the vehicle would be ready. More

The service was exceptional and my service advisor Verina was the best I ever experienced . She made my day. was the best I ever experienced . She made my day. More

Had an appointment but had a long wait to check in. No initial direction. Do I check in with guys in the bay or office. Once I was helped service was good. Also when my car was finished more waiting in No initial direction. Do I check in with guys in the bay or office. Once I was helped service was good. Also when my car was finished more waiting in line for my car to be pulled out for me. More

Not for this particular dealership but the person. Name is Verina (hope I spelled it correctly). Very nice person, knowledgeable and always have a smile on her face. If not for this particular person, Name is Verina (hope I spelled it correctly). Very nice person, knowledgeable and always have a smile on her face. If not for this particular person, I’m going to give this place a bad review again. More