AutoNation Toyota Libertyville

This particular dealership prides itself in selling only Toyota-certified second-hand cars - that is why I did not hesitate to choose them for an upgrade from my 2012 Toyota Corolla car. But surprise, surpr Toyota-certified second-hand cars - that is why I did not hesitate to choose them for an upgrade from my 2012 Toyota Corolla car. But surprise, surprise…I realized those certificates are nothing but products of glib-talking and empty promises! Here’s why - I chose a 2022 Toyota Camry SE that had 55k miles on it after my salesman convinced me that it was the best choice I have considering my current financial status being a first- time car buyer. In less than half a day, we closed the deal and I was so excited to bring it home only to realize 24h later that the car was not as I expected to have passed the minimum and basic requirement for a reliable car (remember this was certified!) with my brakes vibrating when used to slow down after cruising from 45 mph up and squealing high pitched but detectable sound when backing up from my garage. It does not end there - there was a gouge on the side of the left rear tire which the service rep at this dealership had the audacity of accusing me to have caused it when I only had the car with me 4 days and not driving it so much because of the issues on the brakes! If you think it ends there, well I think I am in for more disappointments. The car handed to me had a very dirty engine with dried mud all over and sand yes sand splattered all over! Weren’t they supposed to clean it first before displaying it for sale? I had to clean the inside of the car myself just because it was not thoroughly done! And you know what - this dealership does not have the best customer service in the Service area- the guy who attended to me was arrogant could not even look me in the eye when talking to me (is that how you engage with your customers?) plus the earlier fact that he implied that I was responsible for the gouge on the tire! Guys, better steer clear of this dealership - the customer satisfaction guarantee that they are promising is just a facade!!! The salesman was good but he needs more training -to ensure he delivers Toyota’s promise and not just to sell! Moreover, and I cannot emphasize it enough, the Service personnel (he may be just one) but to new customers like me, he did not meet my expectation of feeling welcomed to this establishment where I signed up extra money for care warranty!!! More

Professional, attentive to my needs and prompt response. Friendly and accommodating to my schedule, timely! Friendly and accommodating to my schedule, timely! More

Autonation secured the Sequoia I’ve been waiting for! The sales rep always responded to me and the purchase process was quick and simple! The sales rep always responded to me and the purchase process was quick and simple! More

nice and clean dealership, people very friendly, sales person Eric Villa Gomez was really great, we had really pleasant experience, doing business with them my entire family is really happy with our new person Eric Villa Gomez was really great, we had really pleasant experience, doing business with them my entire family is really happy with our new car. totally recommend them. More

The service department can use some customer service improvement. When I first arrived, I had to wait about 10 to 15 minutes for someone to come and assist me and the customers in front of me who had be improvement. When I first arrived, I had to wait about 10 to 15 minutes for someone to come and assist me and the customers in front of me who had been there waiting for assistance. More

Very bright and clean dealership. Good coffee! Jax was very friendly and answered all of our questions. She drove with us on a test drive and her enthusiasm was contagious. She was ve Good coffee! Jax was very friendly and answered all of our questions. She drove with us on a test drive and her enthusiasm was contagious. She was very knowledgeable and easy to work with. More

Overall it was a good experience buying my fourth car in your branch except for the cars spare key that I have to pay for extra 200 dollars. your branch except for the cars spare key that I have to pay for extra 200 dollars. More

Davie took great care of us! It was a hassle free process! I will definitely recommend! It was a hassle free process! I will definitely recommend! More

Rob K in service is excellent and made sure my van was fixed right the first time. fixed right the first time. More

Great dealership, great sales team, great finance team - helpful follow ups & guidance through the entire process! helpful follow ups & guidance through the entire process! More